Communications Briefs

Why we are seeing a fractionalization of marketing and the gradual disappearance of the title ‘Chief Marketing Officer’.

Takeaways from a Marketing & Communications Center roundtable on marketing investments.

Crisis Communications are now “mixternal” and require networking, psychology, and AI. See takeaways from a Marketing & Communications Center roundtable.

Crisis Communications are changing. See top takeaways from a Marketing & Communications Center Roundtable.

8 key takeaways from our Marketing & Communications Center roundtable exploring the C-Suite Outlook 2024 survey results

12 key takeaways from our 2023 Ultimate CX Conference—Today We Are All a CXO

American customer satisfaction started a notable turnaround from its record low in Q2 2022 after a gradual decline since late 2018.

While the US is suffering the health and economic impact of the COVID-19 crisis, retailers’ silver lining is targeting the affluent segment through customer experience and value.

The crises seem to come faster all the time. During the first two quarters of 2020, we went directly from a crisis about the global Covid-19 pandemic, to a crisis about the resulting sharp economic slowdown, to the Back Lives Matter protests following the death of George Floyd at the hands of the Minneapolis police.

COVID-19 has radically changed how people around the globe conduct their work. While some workers have returned to their places of work, every day more organizations announce they are asking employees to continue working from home. For many workers, remote work may become a standard, at least for the next several years. Some people are thrilled with no commutes, wearing pajama pants, and having no colleagues drop in to chat for what can become an extended time. But, I invite you, especially if y