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Quality Management Publications

Conference KeyNotes

  1. Creating the Future by Re-creating the Workplace: Insights from the 2014 Women's Leadership Conference

    October 2014 | Conference KeyNotes

    There is no question women make great leaders. Both organizations and women can take actions to move women further up the corporate ladder.

  2. Rallying Cry for Organizational Change

    October 2014 | Conference KeyNotes

    Companies should make change management a competency rather than an add-on. They can start by knowing the best practices for executing change and training employees in how to adapt to it.

  3. New Imperative: Driving Performance, Connecting to Value

    September 2014 | Conference KeyNotes

    Companies increasingly view health care as an important investment and want a greater return: they are still keenly interested in lowering costs but are also demanding better performance and value from providers.

  4. 2013 Succession Management Conference KeyNotes Report

    November 2013 | Conference KeyNotes

    Succession management should be integrated into every phase of strategic planning, not isolated as an HR activity. If not, the organization may not take it seriously.

  5. 2013 Customer Experience Leadership Conference KeyNotes Report

    April 2013 | Conference KeyNotes

    Social media may have changed the retail experience, but digital technology has given companies tools for coping with and capitalizing on that change.

  6. 2012 Customer Experience Leadership Conference KeyNotes Report

    May 2012 | Conference KeyNotes

    In an increasingly connected world, companies are in danger of overlooking the secret ingredient that makes for a good customer experience—the personal touch.

  7. 2011 Customer Loyalty Conference KeyNotes Report

    March 2012 | Conference KeyNotes

    The keys to having loyal customers include knowing your customers personally, knowing what they want, and delivering it to them, sometimes before they even realize they want it.

  8. 2011 Corporate Security, Business Continuity, and Crisis Management Conference KeyNotes Report

    December 2011 | Conference KeyNotes

    Companies need to expect and prepare for the unexpected. Risk mitigation and crisis planning are ongoing processes should include anticipating potential threats and practicing how to deal with certain crises.

Council Perspectives

  1. Streamlining Product Safety and Regulatory Information along the Value Chain

    October 2014 | Council Perspectives

    The lack of consistent approaches for sharing product stewardship information in today’s complex global economy creates significant business risks that are often invisible to leadership.

  2. Taming the Change Tiger: Transforming Chaos and Uncertainty into Opportunity

    October 2014 | Council Perspectives

    Organizations need to change the way they change—to redefine a broader, more accountable, enterprise-wide approach that rides the chaos and achieves the best result.