Innovation Publications


  1. ICT Prices and ICT Services: What do they tell us about productivity and technology?

    May 2016 | Economics Program Working Paper Series

    This paper reassesses the link between ICT prices, technology, and productivity. The currently available information on ICT asset prices and ICT services is put under a microscope, and official prices are found to substantially understate actual ICT price declines.

  2. Navigating the Digital Economy: Capturing the Benefits from Increased Flexibility and Cost Reductions – CFO Implications

    May 2016 | Key Business Issues

    The New Digital Economy has potential to significantly impact cost and revenue models. Revisiting these models and understanding the dynamics of this new context are a priority for financial executives.

  3. Navigating the Digital Economy: Managing Demand and Supply for Digital Jobs and Developing a Tech-Savvy Workforce – CHRO Implications

    May 2016 | Key Business Issues

    The rise of the New Digital Economy is reshaping global labor markets. It offers opportunities, but also challenges in adjusting to labor shortages and changing demands for digital workers.

  4. Navigating the Digital Economy: Driving Digital Growth and Productivity from Installation to Deployment – CEO and CSO Implications

    May 2016 | Key Business Issues

    Despite massive investments, digitization hasn’t recharged the economy. In the future, will we see small innovations and more slow growth—or a transformation that drives explosive growth?

  5. Navigating the New Digital Economy: Driving Digital Growth and Productivity from Installation to Deployment

    May 2016 | Key Business Issues

    Our latest research examines the conundrum of the New Digital Economy: the economy is digitizing at an unprecedented pace, but so far hasn’t produced faster economic growth or productivity.

  6. 25 Truths about Customer Experience

    April 2016 | Conference KeyNotes

    Both consumer-facing and B2B companies can offer stellar customer service by being the best place to work, creating exceptional experiences, and having a customer-first culture.

  7. Corporate Use of Social Media

    April 2016 | Director Notes

    Companies use social media to overcome a perceived lack of traditional media attention and improve their information environment, but this benefit is offset when investor-focused social media communications are disseminated by others.

  8. Innovation and Insights: Megatrends in Talent Management: Insights from the 2016 Talent Management Strategies Conference

    March 2016 | Conference KeyNotes

    Companies need to change their definition of and approach to talent management if they want to remain relevant in this era of constant disruption.

  9. How Fortune 100 Brands Understand the People That Matter Most

    March 2016 | Conference KeyNotes

    Companies can learn about their customers through social media as well as online and physical shopping experiences. Managing privacy and the masses of data are the biggest challenges.

  10. Putting It All Together – Employee Engagement, Innovative Approaches, Sustainable Outcomes

    March 2016 | Conference KeyNotes

    Companies used to show they cared by writing checks. Today, their societal missions are far-reaching and intensive. Why? Millennials demand it, the world needs it, and safe and prosperous communities benefit business.