The Business Environment Abounds with Angry Questions: How to Answer a Zinger

  • Authors:
    Kevin Daley
  • Publication Date:
    January 2004
  • Report Number:
    A-0082-04-EA

Sign In to Download

Sign In

Many employees, and especially those just entering the work force, have a low tolerance for office speak, euphemisms, circumlocutions, or spin of any kind. Many
leaders mistakenly believe it is enough to present the facts concisely and in logical order to answer questions satisfactorily. They are mistaken. You must appeal to both the head and the heart. In addition to a general guide to handling difficult questions, this Executive Action also offers an eight-step guide to improving communication during Q&A sessions

Pricing

Executive Action Report (3 pgs)
Members: Sign in to see if this product is complimentary with your membership.
Non-members: Not available
(Find out how to become a member
)
  • Human Capital
  • Back to Top