The business day doesn't pass without mention of how the internet, mergers, or international alliances are changing the way business is done. This report, based on presentations made at the 1999 Change Management Conferences, addresses the ways in which change affects organizations, focusing on the value of employees in the change process.
- people, not processes, are the force behind change
- reward people's willingness to change
- managing the most difficult change—the merger
- sharing intellectual capital drives retention
Features insights from representatives of:
Allstate Indemnity Corporation, Barnett International, EPS Solutions, The MITRE Corporation, and PowerQuest Corporation