The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 
The 2013 Customer Experience Leadership Conference KeyNotes Report

As retail gives way to online or “etail” shopping, sellers need more than ever to concentrate on the customer. Companies should take advantage of new technologies to amass “big data” on their audiences and target current and future customers, but they should also stay “old school” in the area of employee-customer interactions. If you teach employees how to treat customers and treat both populations well, you will have employees and customers that are loyal for life.

Pricing
Conference KeyNotes (10 pgs)
Members: Sign in to see if this product is complimentary with your membership.
Non-members: Not available
(Email us to learn more about membership
)