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EXECUTIVE SUMMARY

Determining the Business Impact of Employee Engagement

Companies spend over $720 million USD on employee engagement initiatives each year.1 Despite ongoing efforts, many organizations struggle to measure the impact of these investments. This report focuses on how organizations are tying engagement results to business outcomes and priorities. The organizations we highlight have a track record of improving performance and driving business results based on engagement data and employee feedback. They demonstrate the impact of their engagement efforts in terms of reduced turnover, customer satisfaction scores, safety improvements, and other measures.

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AUTHORS

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Amanda Popiela

Researcher, Human Capital
The Conference Board

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Patti P. Phillips, PhD

Distinguished Principal Research Fellow
The Conference Board
President & CEO
ROI Institute, Inc.

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Rebecca L. Ray, PhD

Executive Vice President, Human Capital

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Amy Lui Abel, PhD

Vice President, Human Capital Research

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