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Softening Internal Structure: Case Studies from L’Oréal, Travelex, and Haier


August 2017 | Case Studies

To build the strategic capabilities for digital transformation, companies must often dismantle parts of their formal organizational structure to allow more informal ones. Examples include:

• Social networks formed through person-to-person and group-to-group interactions;

• Collaboration that crosses the lines that separate functions, levels,and geographies;

• Project-based teams that add or shed members as needed;

• Decentralized decision-making to support agility and speed; and

• Greater transparency and information-sharing.

The case studies highlight how L’Oréal, Travelex, and Haier have changed their internal structures to drive digital transformation. 


AUTHOR

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Mary B. Young, D.B.A.

Principal Researcher, Human Capital
The Conference Board


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