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CUSTOMER RELATIONSHIP MANAGEMENT

Marketing & Communications

MARKETING & COMMUNICATIONS CENTER

The stakes have never been higher to manage the dynamic relationship among employees, customers, and other stakeholders. Success requires pertinent, practical and proven marketing and communications know-how. We aim to address your most important opportunities through timely, peer-proven and practical knowledge that inspires you for what's ahead.

WEBCAST

The Growth Challenge: Focus On the Customer

This three-part series will explore different aspects of customer centricity. Part III will deep-dive into how organizations can achieve “Real Growth,” with insights from Kantar. 

July 11, 2019

WATCH A WEBCAST

WEBCAST

Customer Journeys In The Individual Age: Unlocking The Real Potential

This three-part series will explore different aspects of customer centricity. Part I will deep-dive into understanding what customer journeys are all about. 

June 06, 2019

WEBCAST

Reinventing Customer Experience from the Inside Out

Join our guest speaker, Chris L. Brown, co-author of the award-winning book, The Customer Culture Imperative, as he shares insights into how to remain competitive by developing an organizational culture that puts the customer at the heart of its operations. 

March 07, 2019