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A US-based multinational restaurant chain had been facing a staffing crisis for years: within a fast-paced industry with high turnover, all franchises and stores were expected to recruit hourly delivery workers constantly and quickly. However, stores were having a difficult time finding good candidates and following up with applicants in a timely manner. Screening numerous applications was time consuming; additionally, general managers were often not skilled in operating the recruiting tools, further elongating the recruitment process.
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