Continuous Listening Part 2: Building and Implementing a Strategy | The Conference Board
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Continuous Listening Part 2: Building and Implementing a Strategy

February 2020 | Research Report

The focus of this second report is to drill down into how to execute a continuous listening (CL) strategy, with an emphasis on providing actionable insight into three practical challenges:

  1. Building the business case for CL to ensure buy-in from stakeholders across the business, including the why, what, and how of CL
  2. Defining and delivering stakeholder value propositions to understand who the CL listening program aims to serve and for what purpose(s)
  3. Setting up an effective CL program, including governance structure, building an expert community for enterprise-wide expertise and ownership, and survey management



Robin Erickson, PhD

Principal Researcher, Human Capital
The Conference Board


Laura Stevens, PhD

Deloitte, Belgium


Lou Salome-Cohen

Senior Consultant
Deloitte, Belgium


Marion Devine

Senior Human Capital Researcher, Europe
The Conference Board


Elien Leirman

Deloitte, Belgium


Amy Ye

Researcher, Human Capital
The Conference Board


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