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04 March 2026 / Article
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Copy LinkCMO+CCO Meter, February 2026: Communications’ Satisfaction The CMO+CCO Meter was established to track the sentiments of chief communications officers (CCOs). Happiness in their overall job satisfaction is a function of all factors the survey addresses—business impact, resources, team, tools, recognition, workload and, most of all, the work itself. These interdependent and constantly changing variables are slowly eroding the satisfaction of some CCOs, but the function remains very positive, with 7 out of 10 saying they are “happy” or “very happy” in their jobs.
Workloads are weighing a bit heavier. An artefact of AI adoption is an inflation of workload. This should be temporary as AI makes some tasks more efficient and opens up new opportunities for communicators. However, navigating this transformation creates extra work, and CCOs need to lead their teams with clarity, empathy, and a compelling strategic goal.
In calmer times, CEOs want CCOs to shape strategy. In times of crisis and turmoil, the impact the CCO has on the business is significant, but as things settle down, the CCO focuses more on the long-term narrative and sometimes
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