Innovation Publications

2016

  1. 25 Truths about Customer Experience

    April 2016 | Conference KeyNotes

    Both consumer-facing and B2B companies can offer stellar customer service by being the best place to work, creating exceptional experiences, and having a customer-first culture.

  2. Corporate Use of Social Media

    April 2016 | Director Notes

    Companies use social media to overcome a perceived lack of traditional media attention and improve their information environment, but this benefit is offset when investor-focused social media communications are disseminated by others.

  3. Innovation and Insights: Megatrends in Talent Management: Insights from the 2016 Talent Management Strategies Conference

    March 2016 | Conference KeyNotes

    Companies need to change their definition of and approach to talent management if they want to remain relevant in this era of constant disruption.

  4. How Fortune 100 Brands Understand the People That Matter Most

    March 2016 | Conference KeyNotes

    Companies can learn about their customers through social media as well as online and physical shopping experiences. Managing privacy and the masses of data are the biggest challenges.

  5. Putting It All Together – Employee Engagement, Innovative Approaches, Sustainable Outcomes

    March 2016 | Conference KeyNotes

    Companies used to show they cared by writing checks. Today, their societal missions are far-reaching and intensive. Why? Millennials demand it, the world needs it, and safe and prosperous communities benefit business.

  6. Inclusion + Innovation: DBS Bank Ltd

    February 2016 | Case Studies

    DBS Bank Ltd is one of four companies profiled in the 2016 Key Business Issues report Inclusion + Innovation: Leveraging Diversity of Thought to Generate Business Growth.

  7. Inclusion + Innovation: AT&T

    February 2016 | Case Studies

    AT&T is one of four companies profiled in the 2016 Key Business Issues report Inclusion + Innovation: Leveraging Diversity of Thought to Generate Business Growth.

  8. Inclusion + Innovation: Saint-Gobain Performance Plastics

    February 2016 | Case Studies

    Saint-Gobain Performance Plastics is one of four companies profiled in the 2016 Key Business Issues report Inclusion + Innovation: Leveraging Diversity of Thought to Generate Business Growth.

  9. Inclusion + Innovation: Kaiser Permanente

    February 2016 | Case Studies

    Kaiser Permanente is one of four companies profiled in the 2016 Key Business Issues report Inclusion + Innovation: Leveraging Diversity of Thought to Generate Business Growth.

  10. Inclusion + Innovation: Leveraging Diversity of Thought to Generate Business Growth - Chief Talent Officer Strategic Implications

    January 2016 | Key Business Issues

    Our research finds that most organizations only have pockets of innovation. They can become more innovative by creating an inclusive culture.