Publications

2011

  1. 2011 Customer Loyalty Conference KeyNotes Report

    March 2012 | Conference KeyNotes

    The keys to having loyal customers include knowing your customers personally, knowing what they want, and delivering it to them, sometimes before they even realize they want it.

  2. 2011 Senior Corporate Communications Management Conference KeyNotes Report

    March 2012 | Conference KeyNotes

    Communicators have become closer strategic partners with senior management as they work together to enable the organization to respond and adapt to rapid change.

2012

  1. 2012 Change Management Conference KeyNotes Report

    August 2012 | Conference KeyNotes

    Globalization has level playing fields and revolutionized power structures, and keeping up with all of the changes requires conscious effort.

  2. 2012 Customer Experience Leadership Conference KeyNotes Report

    May 2012 | Conference KeyNotes

    In an increasingly connected world, companies are in danger of overlooking the secret ingredient that makes for a good customer experience—the personal touch.

  3. 2012 Senior Corporate Communication Management Conference KeyNotes Report

    February 2013 | Conference KeyNotes

    Since the communication department is integral to driving business, communications professionals need to understand the business side of the organization.

2013

  1. 2013 Customer Experience Leadership Conference KeyNotes Report

    April 2013 | Conference KeyNotes

    Social media may have changed the retail experience, but digital technology has given companies tools for coping with and capitalizing on that change.

  2. 2013 Employee Health Care Conference KeyNotes Report

    September 2013 | Conference KeyNotes

    Upcoming health care reform and rising health care costs are forcing companies to change how they approach the health care benefits and increase their focus on wellness.

  3. 2013 Extending Your Brand to Employees Conference KeyNotes Report

    August 2013 | Conference KeyNotes

    Your brand is only as strong as your employees, so build an emotional connection to the brand that allows them to live your purpose and exhibit brand-specific behavior.

A

  1. Achieving Resilience: Planning for Flexibility during Crisis

    September 2011 | Executive Action Report

    Planning and preparation are as essential as ever, but now they must be flexible, incorporating the capacity to respond to unique developments in a crisis.

  2. Addressing National Talent Shortages: What Countries Are Doing, What Companies Can Learn

    September 2013 | Research Report

    Companies can learn a lot about effective strategic workforce planning by looking at the steps India, Canada, and Singapore are taking to shore up their future talent supply needs.