2011 Corporate Security, Business Continuity, and Crisis Management Conference KeyNotes Report
December 2011 | Conference KeyNotes
Companies need to expect and prepare for the unexpected. Risk mitigation and crisis planning are ongoing processes should include anticipating potential threats and practicing how to deal with certain crises.
2011 Customer Loyalty Conference KeyNotes Report
March 2012 | Conference KeyNotes
The keys to having loyal customers include knowing your customers personally, knowing what they want, and delivering it to them, sometimes before they even realize they want it.
2012 Customer Experience Leadership Conference KeyNotes Report
May 2012 | Conference KeyNotes
In an increasingly connected world, companies are in danger of overlooking the secret ingredient that makes for a good customer experience—the personal touch.
2013 Customer Experience Leadership Conference KeyNotes Report
April 2013 | Conference KeyNotes
Social media may have changed the retail experience, but digital technology has given companies tools for coping with and capitalizing on that change.
2013 Succession Management Conference KeyNotes Report
November 2013 | Conference KeyNotes
Succession management should be integrated into every phase of strategic planning, not isolated as an HR activity. If not, the organization may not take it seriously.
Answering the 2011 CEO Challenge:
Accelerating Growth through Quality
June 2011 | Council Perspectives
This Council Perspective examines the role the quality function can play in meeting the top challenges identified in the latest edition of The Conference Board CEO Challenge™, an annual survey of top executives.
Answering the CEO Challenge: How Quality Can Drive Profitable Growth across the Organization
April 2010 | Council Perspectives
Results of The Conference Board 2010 CEO Challenge survey point to an increased global focus on corporate reputation for quality, one of the original drivers of the quality management movement.
Avoiding the Digital Desert
November 2013 | Executive Action Report
Globally, technology developments are taking place at an unprecedented and ever-increasing pace, but, in many respects, European policies and attitudes seem frozen in time.
Branding on Site: Customer Relationships in the Digital Marketplace
December 2001 | Research Report
Done in collaboration with a Working Group of branding / marketing executives from 12 U.S. companies, this study examines how major firms are adjusting their branding strategies to embrace the Web as a new communications channel.
Brave New World: Recruiting Talent in the Digital Age
October 2013 | Research Report
To be effective, online talent acquisition needs to be aligned with and integrated into your company's overall brand and social marketing objectives and practices.