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Quality Management Publications


  1. 2011 Corporate Security, Business Continuity, and Crisis Management Conference KeyNotes Report

    December 2011 | Conference KeyNotes

    Companies need to expect and prepare for the unexpected. Risk mitigation and crisis planning are ongoing processes should include anticipating potential threats and practicing how to deal with certain crises.

  2. 2011 Customer Loyalty Conference KeyNotes Report

    March 2012 | Conference KeyNotes

    The keys to having loyal customers include knowing your customers personally, knowing what they want, and delivering it to them, sometimes before they even realize they want it.


  1. 2012 Customer Experience Leadership Conference KeyNotes Report

    May 2012 | Conference KeyNotes

    In an increasingly connected world, companies are in danger of overlooking the secret ingredient that makes for a good customer experience—the personal touch.


  1. 2013 Customer Experience Leadership Conference KeyNotes Report

    April 2013 | Conference KeyNotes

    Social media may have changed the retail experience, but digital technology has given companies tools for coping with and capitalizing on that change.

  2. 2013 Succession Management Conference KeyNotes Report

    November 2013 | Conference KeyNotes

    Succession management should be integrated into every phase of strategic planning, not isolated as an HR activity. If not, the organization may not take it seriously.


  1. Answering the 2011 CEO Challenge: Accelerating Growth through Quality

    June 2011 | Council Perspectives

    This Council Perspective examines the role the quality function can play in meeting the top challenges identified in the latest edition of The Conference Board CEO Challenge™, an annual survey of top executives.

  2. Answering the CEO Challenge: How Quality Can Drive Profitable Growth across the Organization

    April 2010 | Council Perspectives

    Results of The Conference Board 2010 CEO Challenge survey point to an increased global focus on corporate reputation for quality, one of the original drivers of the quality management movement.

  3. Are Directors Paid Too Much? An Analysis of Corporate Board Member Compensation from 1997-2012

    February 2018 | Director Notes

    Director excess compensation may be a sign of board entrenchment while an increase in overcompensation of directors reduces pay-for-performance sensitivity.

  4. Avoiding the Digital Desert

    November 2013 | Executive Action Report

    Globally, technology developments are taking place at an unprecedented and ever-increasing pace, but, in many respects, European policies and attitudes seem frozen in time.


  1. Branding on Site: Customer Relationships in the Digital Marketplace

    December 2001 | Research Report

    Done in collaboration with a Working Group of branding / marketing executives from 12 U.S. companies, this study examines how major firms are adjusting their branding strategies to embrace the Web as a new communications channel.