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CASE STUDIES

Lloyds Banking Group | THE 2018 EXCELLENCE IN NEW COMMUNICATIONS AWARDS

THE 2018 EXCELLENCE IN NEW COMMUNICATIONS AWARDS
COMMUNICATIONS, COMMUNITIES, AND COLLABORATION

Winning the “Communications, Communities, and Collaboration” award in the Corporate Division, Lloyds Banking Group created new agile communication processes to minimize uncertainty and deliver the best value to its customers. To improve internal processes and streamline communication efforts, Lloyds Banking Group established a COO transformation program. This program was designed to help move the group toward a digital customer journey-focused organization. Organizational changes, vendor rationalization, and new tools and databases combined to create a dynamic environment propelled by the scaled agile development processes.

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