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21 Truths about Change and Transformation


“Can we think of the leader as a convener of people? I am realizing that we can’t do that if we don’t have a fundamental and unshakeable faith in people.”

Margaret Wheatley, American management consultant1

A persistent complaint at companies is that while individuals—both employees and customers—are successfully navigating the shoals of technological change, many businesses are being held back by their own internal rules, regulations, and processes. In fact, failure to adapt and to transform smoothly is a frequent source of executive frustration and fatigue. It’s especially frustrating when a digital transformation seems well on its way to success but then loses momentum and fails to achieve its goals. The key is knowing how to change corporate culture so that it instills the behaviors that make transformation possible.

When 203 practitioners and experts met to talk about change and transformation, we took notes. Here are highlights:

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