The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 
Digital Transformation: What's the Role of HR Case Study—ING

HR played a critical role in introducing agile transformation within ING Belgium’s Delivery and Client Services units, leading efforts to:

  • Craft the vision, messaging, and campaign to ensure that employees understood why the changes were necessary and how they, and ING, would benefit;
  • Reshape the Delivery and Client Services workforce and job structure;
  • Equip employees and leaders for new ways of working;
  • Revamp formal talent processes to reflect the organization’s new culture and ways of working; and
  • Use data and analytics to track progress, measure impacts, and make decisions.

Pricing
Case Studies (7 pgs)
Members: Sign in to see if this product is complimentary with your membership.
Non-members: Not available
(Email us to learn more about membership
)