The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 
The Business Environment Abounds with Angry Questions: How to Answer a Zinger

Many employees, and especially those just entering the work force, have a low tolerance for office speak, euphemisms, circumlocutions, or spin of any kind. Many
leaders mistakenly believe it is enough to present the facts concisely and in logical order to answer questions satisfactorily. They are mistaken. You must appeal to both the head and the heart. In addition to a general guide to handling difficult questions, this Executive Action also offers an eight-step guide to improving communication during Q&A sessions

Support Our Work

Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.