22 Truths about Global Business Services: Insights from the 20th Annual Global Business and Shared Services Conference

As global business services (GBS) continues to evolve, practitioners are moving away from the single service model and toward a more holistic approach that is increasingly global and interconnected. From its inception, shared services has been used by global business organizations to optimize service delivery and reduce costs within separate parts of a business. However, GBS is different because it expands upon the narrow focus of shared services and outsourcing and instead identifies opportunities and encourages partnership between internal functions and third party service providers to innovate, reduce costs, and drive bottom-line business outcomes.