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As traditional command-and-control management structures crumble in the dawning information era, companies are scrambling to build new organizational models. These structures establish a unifying mission, accommodate the needs of the rising knowledge worker, and redefine everything that leaders thought they knew about their roles. Organizations represented in this report, including Allstate, AT&T Solutions, Harvard Business School, PeopleSoft, and ServiceMaster, share their expertise in assembling a very different kind of workplace.
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