Managing Knowledge in the New Economy
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Publication Date:
June 17, 1998
This report defines the concept of knowledge management, describes how it may be utilized, and discusses its many benefits. Numerous case studies offer examples of industry-leading organizations that have chosen to undertake comprehensive knowledge-management programs. Generic criteria for gauging the success or failure of prospective projects are included, as is a short conclusion encapsulating lessons learned. Participating organizations included Ford, Chase Manhattan Bank, Boston College, Pillsbury and the World Bank. (28 pages)
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