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Managing Knowledge in the New Economy

This report defines the concept of knowledge management, describes how it may be utilized, and discusses its many benefits. Numerous case studies offer examples of industry-leading organizations that have chosen to undertake comprehensive knowledge-management programs. Generic criteria for gauging the success or failure of prospective projects are included, as is a short conclusion encapsulating lessons learned. Participating organizations included Ford, Chase Manhattan Bank, Boston College, Pillsbury and the World Bank. (28 pages)

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