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How Much Do You Know? Too Much and Not Enough

When it comes to knowledge management, plenty of firms fail to learn from their mistakes, or even from their successes. Computers themselves, touted as tools to make the complex comprehensible, just as often make it confusing. As post-crash memoirs and insider books are making embarrassingly clear, the firms responsible for business catastrophes had piles of information at their disposal but brought very little knowledge about risks and no wisdom at all to their decision making.

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