Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.
Donate

- Authors:
-
Publication Date:
October 2011
Most organizations realize the importance of participating in social media but do not have a formal plan on how to make the most of it.
This report discusses best practices when constructing a social media plan, such as the importance of "listening" tools, what to ask when devising a mobile app strategy, and the difference between a plan for B2B companies versus B2C, among others.