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A Leadership Prescription for the Future of Quality

The role of the quality officer is evolving. While many still see their role as one of cost reduction by implementing defect and waste reduction strategies and continuous improvement efforts around satisfying customers; a growing number view themselves as more of a macro-leader, directly connecting their quality practices to business trends and top-line growth. They can be revenue-generators and revenue protectors, as well as cost-cutters. This report, created by The Conference Board Quality Council, looks at the future role of quality throughout the enterprise.

Member organizations can view the entire article by logging in and then clicking the download button on the right side of this page. If you are not a member and would like a copy please call Customer Service at 212 339 0345 (hours: 8:30 a.m.- 5:30 p.m. ET Monday-Friday) or e-mail at customer.service@conference-board.org

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Council Perspectives (33 pgs)
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