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HR and IT need to partner to make sure AI “behaves.” GDPR can help.
Despite the growing chorus of voices warning of doomsday when AI takes over the world, losing jobs to AI in the short term may be the least of our problems. The threat of algorithms making recommendations perpetuating and amplifying the inherent human biases, prejudices, and racism is more imminent. The HR and IT organizations are at the critical intersection to play the “adults” in this emerging space and must collaborate to ensure adequate research rigor, development scrutiny, and ongoing monitoring is built into the oversight of AI applications. After all, chatbots help you get the work done, hence are part of your workforce. General Data Protection Regulation (GDPR) could provide a great starting point for regulating algorithms and bringing more human intelligence into the artificial one.
What's in your employee handbook for digital labor?