Over the past few newsletters, we've examined various factors that impact an enterprise’s ability to implement and leverage digital technologies to create business value. 

It's obvious, however, that companies must also select the right technologies to champion and nurture. For leaders, these decisions demand a clear-eyed analysis of costs, applications, and potential impact against specific corporate aims and competitive environments.

Take artificial intelligence. As a central topic of digital transformation conversation, the technology's implications are limitless and global in scale. But for business, it comes down to one question: How can AI, when properly and strategically implemented, help transform an enterprise—and more importantly, your enterprise? 

Below, we zero in on AI's transformative potential in two areas: the customer experience and human capital. Follow the links for a full report mapping out these sets of emerging applications. It's a practical on-ramp for the long road that remains between promise and reality in AI.