From Crisis to Resilience HC Lessons from the Port Authority
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C-SUITE PERSPECTIVES

From Crisis to Resilience HC Lessons from the Port Authority

28 SEPTEMBER 2023

Mary Lee Hannell, Chief of Human Capital for the Port Authority of New York and New Jersey, on how to provide leadership during a crisis.

Businesses face multiple challenges during a crisis. What if your headquarters were the point of impact, and you were responsible for critical infrastructure in the region? This was the situation Mary Lee Hannell, Chief of Human Capital for the Port Authority of New York and New Jersey, found herself in during and after the attack on the World Trade Center on 9/11. In this bonus episode, Hannell joins Rebecca Ray, Leader of the Human Capital Center of The Conference Board, to discuss how Hannell provided leadership in the wake of the crisis—and why a human-centric approach helped keep the organization moving forward. 

 

Tune in to find out how to: 

  • Keep an organization and business moving through a crisis  
  • Support employee mental health in the wake of a tragedy 
  • Move beyond a crisis to become more resilient

 

For more Trusted Insights for What’s Ahead®: 

 From Crisis to Resilience HC Lessons from the Port Authority

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Businesses face multiple challenges during a crisis. What if your headquarters were the point of impact, and you were responsible for critical infrastructure in the region? This was the situation Mary Lee Hannell, Chief of Human Capital for the Port Authority of New York and New Jersey, found herself in during and after the attack on the World Trade Center on 9/11. In this bonus episode, Hannell joins Rebecca Ray, Leader of the Human Capital Center of The Conference Board, to discuss how Hannell provided leadership in the wake of the crisis—and why a human-centric approach helped keep the organization moving forward. 

 

Tune in to find out how to: 

  • Keep an organization and business moving through a crisis  
  • Support employee mental health in the wake of a tragedy 
  • Move beyond a crisis to become more resilient

 

For more Trusted Insights for What’s Ahead®: 

Return to podcast series

Experts in this series

Join experts from The Conference Board as they share Trusted Insights for What’s Ahead®

Rebecca L. Ray, PhD

Rebecca L. Ray, PhD

Former Executive Vice President, Human Capital
The Conference Board…

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Mary Lee Hannell

Mary Lee Hannell

Chief Human Capital Officer
The Port Authority of New York…

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C-Suite Perspectives

C-Suite Perspectives is a series hosted by our President & CEO, Steve Odland. This weekly conversation takes an objective, data-driven look at a range of business topics aimed at executives. Listeners will come away with what The Conference Board does best: Trusted Insights for What’s Ahead®.

C-Suite Perspectives provides unique insights for C-Suite executives on timely topics that matter most to businesses as selected by The Conference Board. If you would like to suggest a guest for the podcast series, please email csuite.perspectives@conference-board.org. Note: As a non-profit organization under 501(c)(3) of the IRS Code, The Conference Board cannot promote or offer marketing opportunities to for-profit entities.


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