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2023 Global Business Services Conference

Making GBS and Shared Services Real: Moving From What to How

NOVEMBER 16, 2023

NEW YORK, NY

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Making GBS and Shared Services Real: Moving From What to How

The 2023 Global Business Services Conference will turn its focus from the why of GBS to the how: insights into execution that fulfill the promise of GBS and shared services. It will provide service delivery leaders with perspectives, practical examples, and real-life stories from leaders of the most successful service organizations on how they are increasing business value.

Topics that will be covered include:

  • GBS’s Role in Mergers, Acquisitions and Spins
  • Moving the Dial on BPO relationships
  • GBS Reboots: Tales from the Front
  • Experience Is the New Black
  • How Shared Services Deliver Finance Value

Who Should Attend:

  • VPs, SVPs, Directors, and Managers of: Shared Services; Global Business Services; Business Services; Corporate Strategy; HR, Benefits, Administration & Payroll; Finance & Accounting, Transformation, Service Operations, Information Technology, Procurement, Change Management
  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers
  • Chief Transformation Officers

Speaking Opportunities: speaking@tcb.org
Marketing Partnerships: jabel@tcb.org
Sponsorships Opportunities: mhoole@tcb.org
Group Registrations: ukou@tcb.org

Speakers

Credits

Conference Agenda

Thursday, November 16, 2023

08:00 AM - 09:00 AM ET

Registration and Breakfast






09:00 AM - 09:10 AM ET

Opening Remarks

More

09:10 AM - 09:40 AM ET

Dynamism of Integrated Business Services: How PwC Developed an…
Is your GBS team and structure fit for purpose? Many GBS organizations must invest significant effort and divert resources to continuously adapt their … More

09:40 AM - 10:20 AM ET

Experience and Cost: The Golden Equation for Shared Services
GBS and shared services organizations have largely captured the low hanging fruit of cost reduction. With new focus on driving business growth, hear h … More

10:20 AM - 10:50 AM ET

Pushing the Brand Promise
The GBS brand is more than a slogan, it is a service promise. Leading GBS organizations invest in brand creation in order to align with the company's … More

10:50 AM - 11:05 AM ET

Break






11:05 AM - 11:50 AM ET

Dividing up the Baby: GBS's Role in Mergers, Acquisitions …
Spins and mergers are common enterprise strategies to achieve growth and optimize operations. When it comes to GBS, spin outs and mergers can be parti … More

11:50 AM - 12:30 PM ET

GBS Reboots: Tales from the Front
GBS and shared services models are constantly being rebooted in response to business needs and changes in the C-Suite. Hear from an esteemed GBS pract … More

12:30 PM - 01:15 PM ET

Lunch






01:15 PM - 01:55 PM ET

Roundtables
Attendees are welcome to join a Roundtable for small group discussions on focused issues in GBS and shared services.

1. Talent Management: Attrac … More

02:05 PM - 02:35 PM ET

Getting Started on Your GBS Journey
Some of us are at the earliest stages of our GBS journeys. Gain important insights on the essential elements for success, and common pitfalls to avoid … More

02:05 PM - 02:35 PM ET

The Potential Impact of AI on CX, with Specific Emphasis on GB…
In this highly interactive exchange with the audience, explore the multiple implications and opportunities for GBS of the biggest tech breakthrough of … More

02:40 PM - 03:10 PM ET

Business Services Models: Not Just for Multinational Companies
Most GBS organizations start out with a single function, shared services. Join your peers in discussing the benefits of the model and how it can be po … More

02:40 PM - 03:10 PM ET

Setting up Capabilities for GBS Organizations
GBS and shared services are just not about delivery. Success comes when capabilities such as project management, program management, vendor management … More

03:10 PM - 03:30 PM ET

Break






03:30 PM - 04:10 PM ET

Moving the Dial on BPO Relationships
The majority of GBS and shared services models tap into third party relationships with BPO providers. Like GBS models, these relationships evolve over … More

04:10 PM - 04:45 PM ET

The Controller Speaks: How Shared Services Deliver Finance Value
Ultimately it is the enterprise, not the lines of business, that receives the greatest value from GBS and shared services models. Carrie Nichol, contr … More

04:45 PM - 05:00 PM ET

Closing Remarks

More

05:00 PM - 06:00 PM ET

Reception






Pre-Conference Workshop

Wednesday, November 15, 2023

11:00 AM - 05:30 PM

NextGen Digital GBS: How the Latest Technologies Can Empower GBS

NextGen technology is all over the news and top of mind for most companies- PwC announced this year a $1B investment in AI. But what is hype versus reality? And for technology t …

PwC Conference Center

300 Madison Avenue

New York, NY

PwC Conference Center
300 Madison Avenue
New York, NY 10017

Frequently Asked Questions

2023 Global Business Services Conference

Making GBS and Shared Services Real: Moving From What to How

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