AI: Leading Through the AI Transformation

07:30 AM - 08:15 AM ET

Registration and Breakfast

08:15 AM - 08:35 AM ET

Welcome and Opening Remarks

John Metselaar, Council Director, Chief Technology and Innovation Officers Council, The Conference Board

Ivan Pollard, Marketing & Communications Center Leader, The Conference Board

08:40 AM - 09:10 AM ET

The Future of Work: Human and Artificial Intelligences in Partnership

This fireside chat will highlight the synergy between AI's capabilities and human ingenuity, illustrating how this partnership can lead to a more innovative, inclusive, and fulfilling work environment. It will address the fears surrounding AI in the workforce, transforming them into a blueprint for collaboration that elevates both the employee experience and organizational performance. Attendees will emerge with a strategic perspective on leveraging AI to enhance human potential, crafting a workplace that is not only more efficient but also profoundly human-centric.

Christopher Fernandez, Corporate Vice President, Microsoft

Ivan Pollard, Marketing & Communications Center Leader, The Conference Board

09:15 AM - 09:45 AM ET

Leadership Through the AI Transformation

This panel will discuss the essential leadership traits needed to successfully integrate AI within organizations. The session will emphasize the importance of vision, adaptability, and a commitment to fostering innovation, all of which are crucial for navigating AI-driven change. Panelists will explore the personal steps leaders must take to build their own AI literacy, alongside strategies for promoting AI understanding across their teams. Attendees will gain practical insights on how to effectively lead their organizations through AI transformations, aligning these initiatives with long-term growth and maintaining a competitive advantage.

Ivan Pollard, Marketing & Communications Center Leader, The Conference Board

Sherry Sanger, EVP Strategy and Marketing, Penske

09:50 AM - 10:20 AM ET

Responsible AI Leadership

This session will delve into ethical, policy and governance dimensions of AI deployment in business and society and provide practical insights for crafting responsible AI leadership. How leaders can ensure AI technologies are purchased, developed, and implemented in ways that are ethical, transparent, and aligned with societal and human values.

Melissa Harrup, Chief Business Integrity Officer and Global Counsel - Commercial Operations and AI, Diageo

Andrew Reiskind, Chief Data Officer, Mastercard

John Metselaar, Council Director, Chief Technology and Innovation Officers Council, The Conference Board

10:25 AM - 10:40 AM ET

Networking Break

10:40 AM - 11:10 AM ET

HUMAN+ = Harnessing AI Agents for a More Enabled and Empowered Workforce

AI Agents are coming for your jobs, but thankfully, they’re coming for the worst part of your jobs. AI is augmenting the workforce, automating the most monotonous tasks, and creating opportunities for workers to spend more time on the tasks they enjoy and require human touches. KPMG and Microsoft will demo and discuss how agents are currently being used in the enterprise and after the session, attendees will have the opportunity experience Skylar, one of the agents developed to showcase the power of GenAI.

Swami Chandrasekaran, Principal & Head of AI Center of Excellence, KPMG US

Isie Masri, Director, Data & AI Solutions, Microsoft

11:15 AM - 11:45 AM ET

HR: Transforming Talent Management with AI

AI is redefining HR, from recruitment to talent development. This session will delve into AI's role in streamlining hiring processes, customizing learning paths, and fostering a supportive workplace culture. Attendees will gain insights into leveraging AI for unbiased talent acquisition, enhancing employee engagement, and predicting future workforce needs, setting the stage for a more dynamic, inclusive, and efficient HR function.

Matt Rosenbaum, Principal Researcher, Human Capital, The Conference Board

Tayo Famakinwa, Vice President and Global Head of HR Operations & Service Enablement, UPS

Aaron Meyers, Senior Research Fellow, Human Capital Center, The Conference Board

11:45 AM - 12:00 PM ET

What Impact Will AI Have on Labor Markets?

AI promises to reshape work, but how will its impact look across different jobs? This session will showcase the new ‘AI & Automation Risk Index’ from The Conference Board, which separately assesses more than 700 occupations for AI’s potential to boost productivity and the potential for AI to displace workers in those roles today.

Mitchell Barnes, Economist, The Conference Board

12:05 PM - 12:35 PM ET

Unlocking AI Governance: Strategies for Boards and Enterprise Leaders

When it comes to governing AI, transparency is at a premium. In this dynamic session, we will explore a holistic approach to AI governance, highlighting the critical role of boards and enterprise leaders. Discover the importance of board oversight when implementing AI as part of your organization’s integrated strategy —all while keeping ethics and trust at the forefront.

Lara Abrash, Chair of Deloitte US, Deloitte

Ivan Pollard, Marketing & Communications Center Leader, The Conference Board

12:40 PM - 01:50 PM ET

Lunch

01:50 PM - 02:20 PM ET

AI-Driven Strategy: Mastering Market Dynamics

Discover how AI tools and techniques can transform strategic planning by helping businesses separate signal from noise, anticipate market shifts, and identify new opportunities. Attendees will gain insights into cutting-edge AI applications that offer a strategic advantage, supported by case studies where AI is promising to shape successful, forward-thinking business strategies.

Karen Silverman, CEO and Founder, The Cantellus Group

Ivan Pollard, Marketing & Communications Center Leader, The Conference Board

01:50 PM - 02:20 PM ET

Sales & Marketing: Embracing AI for Unparalleled Engagement

Discover how AI is revolutionizing Sales & Marketing, enabling personalized customer journeys at scale. This talk will explore innovative AI tools for content creation, predictive analytics, and customer interaction, showcasing how businesses can forge deeper connections and enhance brand loyalty. Learn about the shift towards hyper-personalized marketing strategies and the role of AI in optimizing sales processes, ultimately driving growth & competitive advantage.

Rob Gornall, Senior Director, Global CRM, eBay

Denise Dahlhoff, PhD, Director, Marketing & Communications Research, The Conference Board

Sara Swart, VP, RevOps & Analytics, Employbridge

02:25 PM - 02:55 PM ET

Executive Insights in the Age of AI

This visionary session aimed at pioneering the future of executive decision-making in the AI-enhanced enterprise and unveils ways on how real-time data and analytics can be leveraged though innovative AI approaches to improve decision-making and operational processes within an organization. The session will inspire a dialogue on the necessary steps, challenges, and collaborative efforts needed to develop executive insights in the Age of AI, highlighting the importance of cross-functional data integration, ethical AI use, and alignment with business strategies.

Denise Dahlhoff, PhD, Director, Marketing & Communications Research, The Conference Board

Dan Liebermann, Managing Director, Publicis Sapient

Tim Creasey, Chief Innovation Officer, Prosci

02:25 PM - 02:55 PM ET

Banking on AI: A Journey to Next-Gen Customer Experience

Join EXL’s Chief Digital Officer and dive into how Generative AI is redefining CX and reshaping entire businesses. From autonomous agents guiding complex customer journeys to AI co-pilots enabling real-time decision-making, this session will showcase the latest ways GenAI is driving tangible business value. Discover impactful use cases, from personalized content and intelligent chatbots to knowledge management and process optimization, all paving the way for strategic transformation and enhanced operational efficiency.

Anand Logani, Chief Digital Officer, EXL

Michael Hoch, Program Director, AI Executives Council & Intelligent Automation Council, The Conference Board

02:55 PM - 03:10 PM ET

Networking Break

03:10 PM - 03:40 PM ET

Redefining Innovation: The Role of AI in Transforming R&D

In the rapidly evolving landscape of research and development, Artificial Intelligence (AI) emerges as a pivotal force of transformation. This talk will address how beyond automating tasks, AI is redefining the very paradigms of how R&D operates, promising to unlock new realms of efficiency, creativity, and innovation. This topic delves into the multifaceted impact of AI on R&D functions, exploring both the visionary expansions and the pragmatic applications within industries ranging from pharmaceuticals to engineering and beyond.

Michael E. Carroll, Vice President of Innovation, Georgia Pacific

Sudeep Kesh, Chief Innovation Officer, S&P Global Ratings

John Metselaar, Council Director, Chief Technology and Innovation Officers Council, The Conference Board

03:45 PM - 04:15 PM ET

Customer Service: Elevating Experiences with AI

Explore the future of Customer Service, how is AI transforming interactions into seamless, personalized experiences. This presentation will highlight how AI chatbots, voice assistants, and predictive service models are setting new standards for customer satisfaction. Discover the power of AI in understanding customer needs, providing timely solutions, and proactively enhancing service offerings, leading to unparalleled customer loyalty and brand strength.

Craig Bernero, SVP, ISG Common Platform Systems Engineering, Dell Technologies

Sven Gierlinger, Chief Experience Officer, Northwell Health

Ivan Pollard, Marketing & Communications Center Leader, The Conference Board

04:20 PM - 04:50 PM ET

The Robotic Horizon: Redefining Automation in the Physical World

This session is aimed at broadening the scope of robotics beyond traditional robots to include all automated devices executing physical tasks. We'll explore the latest innovations in robotics that are transforming industries, from manufacturing arms to autonomous vehicles, and smart infrastructure. We will discuss the intersection of AI and robotics, the role of sensor technology, and the future of human-robot collaboration. Participants will be challenged to rethink how robotics can drive efficiency, safety, and innovation, and what ethical considerations emerge as these devices become more integrated into the fabric of daily life.

Adrian Stoch, Chief Automation Officer, GXO

Marina Bill, Global Head of Marketing and Sales and Head of Product Line Software and Digital, Robotics Division, ABB

John Metselaar, Council Director, Chief Technology and Innovation Officers Council, The Conference Board

04:50 PM - 05:00 PM ET

Day One Closing Remarks

John Metselaar, Council Director, Chief Technology and Innovation Officers Council, The Conference Board

Ivan Pollard, Marketing & Communications Center Leader, The Conference Board

05:00 PM - 06:00 PM ET

Reception