Customer Experience Council
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About the Council

Customer experience is the end-to-end journey of the customer’s interaction with the business. Today companies are working to significantly improve their customer experience, especially in the light of digital solutions, functional excellence, and real-time, end-market implications. The Council’s mission is to gain insights into customer experience across industries and regions by providing global peer-to-peer benchmarking and sharing best practices. Council members drive the agenda and evaluate, adapt, and apply the insights gained to their own businesses.



  • Setting and communicating KPI's
  • How to live and communicate customer journey mapping in an organization
  • Change the company's culture to be more customer centric
  • Future of NPS and improving data analysis, digitization, impact of AI/chatbots

Who Should Join?

Members are the most senior executives responsible for customer experience in their organization, with a global or EMEA remit.

Interested in joining? Fill out a simple form to talk to a membership development team member.
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Taner Karacan

Meet your Program Director

Taner Karacan

Vice President Customer Experience Operations, Europe, FedEX Express

Read Bio  

Council Membership

Relationships with trusted peers in a unique environment of confidentiality—that's the core of the Council experience.

Customer Experience Council

Save time, navigate complexity, and get Trusted Insights for What's AheadTM. Find out how you can join an exclusive community of peers in your field and start reaping the benefits of Membership.

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