Customer Experience Council II
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About the Council

The Council brings together senior executives charged with representing the voice of the customer at leading organizations. The increasing number of interactions with consumers has elevated the importance of creating exceptional and differentiated customer experience (CX) in achieving desired business results. Whether B2B or B2C, customers' expectations continue to increase, shaped by their most recent best experience, regardless of industry.  Council members discuss best practices and challenges in driving customer-centric products, processes, and culture across their diverse organizations. 


  • Customer experience strategy and key drivers: culture, design, process, infrastructure, innovation, leadership
  • Evolution of a CX program and maturity levels of organizations
  • Emerging models, customer segmentation approaches, governance, and deployment
  • Designing voice-of-the-customer programs and ongoing process improvements

Who Should Join?

Senior executives responsible for CX strategy, execution, and/or driving business change through voice-of-the-customer insights.

Interested in joining? Fill out a simple form to talk to a membership development team member.
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Tom Grothues

Meet your Program Director

Tom Grothues

Program Director, Customer Experience Council, The Conference Board

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Council Membership

Relationships with trusted peers in a unique environment of confidentiality—that's the core of the Council experience.

Customer Experience Council II

Save time, navigate complexity, and get Trusted Insights for What's AheadTM. Find out how you can join an exclusive community of peers in your field and start reaping the benefits of Membership.

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