Loading...
Customer Experience is the end-to-end journey of the customer’s interaction with your business. Companies today are working to signicantly improve their customer experience to achieve business success. This is especially important in light of the social media era, with real-time interactive feedback. As senior executives whose focus is to represent the voice of the customer (VOC) within our companies, we see customer experience as a way to maximize value for both the customer and the bottom line.
The Conference Board Councils are membership-capped, condential communities where you draw on the group’s collective knowledge and collaboratively explore solutions.
Senior executives responsible for CX strategy, execution, and/or driving business change through voice-of-the-customer insights.
Program Director, Customer Experience Council, The Conference Board
Relationships with trusted peers in a unique environment of confidentiality—that's the core of the Council experience.
Members drive content, incorporating their pressing issues into discussions
Enjoy candid exchanges in a relaxed environment
Access an exclusive community of true peers
Members spans industries and geographies, giving you a high-level perspective of the business environment
All meetings are held under the Chatham House Rule, and group size is limited
Learn how Member companies are tackling common challenges today
Save time, navigate complexity, and get Trusted Insights for What's Ahead®. Find out how you can join an exclusive community of peers in your field and start reaping the benefits of membership.
Apply Now
