Shared Services Council

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The Shared Services Council is a member-restricted network of senior shared services executives from major multi-national corporations represented in Europe. Council members come together and meet in an open style, allowing a candid exchange of views, experiences and best practices to improve the effectiveness, efficiency, sustainability and business alignment of their shared services organizations, operations and centers.

2017 Topics Include:

Organization of GBS - Benchmarking Survey

Roadmap 2020 – Vision, Current Status, Objectives, Benchmarking

Social Media - to Reach Customers and Employees

Refreshing Location; Location Strategy vs the Need for Speed, Responsiveness and Agility

The Critical Mass/Number of SS - Critical Country/City To Be or Not To Be

Stakeholder Management & Measurement of Customer Satisfaction

The Future of Procurement – Perspectives on New Additional Services

Millennials – Recruitment, Onboarding, Motivation and Contribution to SS as Future Leaders

Service Portfolio Expansion towards Value Creation – New Services Performed by SS and Enablers of Higher Level Contribution

The Power of Peer Learning

Enduring relationships with trusted peers in an international network are the core of the council experience. Enhanced by our global, enterprise-wide reach, these relationships span the world and extend the value of council membership. Confidential peer dialogues at meetings and in between provide you with a broader perspective and shared experiences, as well as access to specific knowledge and best practices.

Council Membership Benefits

Collective problem solving that puts your issues on the agenda

Global benchmarking through regular surveys of council members about relevant company practices

Multifunctional insights generated by the wealth of perspectives gathered from over 100 councils (covering more than 50 functions) that work together across geographies

Virtual communities that extend learning opportunities through a variety of online forums, webcasts, webinars, and other resources

Who Should Join?

Senior corporate leaders with overall responsibility for shared business services in Europe, including but not limited to: finance, administrative services, human resources, information management, procurement, real estate, facilities management and like service areas.

Companies have revenues of $1 billion or more.

What Members Say

"The ability to be able to engage in open and honest dialogue with my industry peers who are facing similar challenges as myself in their own shared services organizations, brings value to me that is second to none!"

"I enjoy the energy, passion and enthusiasm in the meetings from like-minded subject matter experts in our industry. It’s the place where we first share our own, and hear about others, cutting edge innovation in each other’s Shared Services organizations." 

What Happens at a Meeting?

Presentations by members or external experts on topics selected by members

Discussions on leading edge or “day to day” issues picked by and moderated by members

Panels where 2-3 members share experiences on a topic 

Upcomming Meeting

June 2017, Lisbon, Portugal  -  Hosted by Solvay Business Services 

  • Themes: GPO and Location Best Practices and Solvay GBS and Lisbon SSC Experiences

October 2017, February 2018, May 2018, November 2018

Council Director

Leland Forst

Leland Forst

Council Director
The Conference Board
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The Conference Board Councils

Find out what members value most about their council membership.

Find out what members value most about their council membership.