Customer experience is the end-to-end journey of the customer’s interaction with the business. Today companies are working to significantly improve their customer experience, especially in the light of digital solutions, functional excellence, and real-time end-market implications.
The Council’s mission is to gain insights in customer experience across industries and regions by providing global peer-to-peer benchmarking and best practice-sharing. Council members drive the agenda and evaluate, adapt, and apply the insights gained to their own businesses.
Members will meet three times per year in different European locations to discuss common challenges, access relevant research, share experiences, and gain insights into new developments, both learning and contributing as leaders in the field of customer experience.
Who should join?
Members are the most senior executives responsible for customer experience in their organization, with a Global or EMEA remit.
Council Director, Customer Experience Council and Market Insights & Analytics Council