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2019 Employee Engagement & Experience Summit

Engaging Team, Winning Organizations
NOVEMBER 14 - 15, 2019 | HILTON MCLEAN TYSONS CORNER | MCLEAN, VA

November 13, 2019

How Can Organizations Establish a Culture of Employee Engagement?

Is your organization a place where employees are motivated, committed, productive, and willing to go above and beyond? Is your culture conducive to fostering employee engagement? In this seminar, participants will learn what constitutes a highly engaging culture and how organizations create and sustain such cultures. Participants will also discover what makes an engaging leader and work with peers to design personalized engagement action plans. Don’t miss the opportunity to help your company boost engagement! 

Join thought leaders, researchers, and engagement executives to explore:

  • The eight critical elements of a highly engaging culture
  • Initiatives that highly engaged organizations have developed to create and sustain a culture of engagement
  • The 12 critical behaviors of highly engaging leaders and what organizations can do to support and develop these leaders
  • Customized strategies that can be used to improve employee engagement in your own organization 

Who Should Attend: CHROs and senior HR leaders; executives responsible for employee engagement, organizational development, leadership development, talent management, diversity & inclusion, human capital analytics, etc.

Earn Recertification Credits

CPE logo

Earn up to 6 CPE credits
Personnel/Human Resources
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

HRCI

This program has been approved for 4.25 (HR (General)) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM

This program has been pre-approved for 4.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

LOCATION

Hilton McLean Tysons Corner
7920 JONES BRANCH DRIVE
MCLEAN, VIRGINIA, 22102, USA
TEL: +1-703-847-5000
For hotel reservations visit: https://book.passkey.com/go/EEES

OUR MISSION

All proceeds support The Conference Board's educational, scientific, and not-for-profit mission.

SUPPORTING SPONSOR
Mercer Sirota
ASSOCIATE SPONSORS
Glint - Employee Engagement & Experience 2019 - Associate Sponsor
Limeade - Employee Engagement & Experience 2019 - Exhibition Sponsor
Root - Employee Engagement 2019 - Associate Sponsorship
EXHIBITION SPONSOR
Cleo
CO-SPONSOR
Camp Corral
AGENDA
NOVEMBER 14 - 15, 2019
HILTON MCLEAN TYSONS CORNER,MCLEAN, VA

November 13, 2019

How Can Organizations Establish a Culture of Employee Engagement?

Is your organization a place where employees are motivated, committed, productive, and willing to go above and beyond? Is your culture conducive to fostering employee engagement? In this seminar, participants will learn what constitutes a highly engaging culture and how organizations create and sustain such cultures. Participants will also discover what makes an engaging leader and work with peers to design personalized engagement action plans. Don’t miss the opportunity to help your company boost engagement! 

Join thought leaders, researchers, and engagement executives to explore:

  • The eight critical elements of a highly engaging culture
  • Initiatives that highly engaged organizations have developed to create and sustain a culture of engagement
  • The 12 critical behaviors of highly engaging leaders and what organizations can do to support and develop these leaders
  • Customized strategies that can be used to improve employee engagement in your own organization 

Who Should Attend: CHROs and senior HR leaders; executives responsible for employee engagement, organizational development, leadership development, talent management, diversity & inclusion, human capital analytics, etc.

Earn Recertification Credits

CPE logo

Earn up to 6 CPE credits
Personnel/Human Resources
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

HRCI

This program has been approved for 4.25 (HR (General)) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM

This program has been pre-approved for 4.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

November 14 - 15, 2019

The work of The Engagement Institute™ strives to lead the business community forward in achieving, measuring, and recognizing the business impact of employee engagement. The 2019 Employee Engagement & Experience Summit is a unique event that examines recent research conducted by top organizations on the topic of engagement. 

This year’s event will take place at Hilton McLean Tysons Center, home to the Hilton headquarters, #1 on Fortune’s 100 Best Companies to Work for in 2019.

Who Should Attend

This conference is designed exclusively for senior executives charged with delivering innovation within their discipline, business unit or across multiple disciplines. 

Expected titles include Vice Presidents, Directors, Managers, and Leaders of:

  • Employee Engagement
  • Employee Experience
  • HR
  • Organizational Development
  • Talent Management
  • Employee and Internal Communications
  • Employer Branding

Last year’s event sold out, so register early to reserve your spot!

Earn Recertification Credits

CPE logo

Earn up to 10 CPE credits
Personnel/Human Resources
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

HRCI

This program has been approved for 8 (HR (General)) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM

This program has been pre-approved for 8 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

Susan Degrand, Employee Engagement, Inclusion & Diversity Coordinator, University of Wisconsin-Madison

Robin Erickson, Ph.D., Principal Researcher, Human Capital, The Conference Board

Lauren Franklin, Inclusion Brand Manager, Limeade

Whitney Garner, Associate Relations Director, CarMax Autosuperstores, Inc.

Agata Gluszek, Engagement and OD Consultant, Office of the Comptroller of the Currency

David Gonzales, Global Chief Diversity Officer, Bristol-Myers Squibb Company

Sherry Gosiengfiao, Talent Management Head, Ayala Corporation

Josh Greenwald, Chief Talent Management Officer, TIAA

Kyle Helmstetter, ISD Engagement & Communication, Navy Federal Credit Union

Patrick Hyland, Ph.D., Director of Research & Development, Mercer Sirota

Tasleem Kassum, Head of Employee Engagement and Internal Communications, Corporate Communications, The World Bank

Tasleem Kassum, Head of Employee Engagement and Internal Communications, Corporate Communications, The World Bank

Tamie Klumpyan, Program Manager, Facilitator, Consultant - Building Inclusion, University of Wisconsin

John McGarrity, Executive Director, Talent Acquisition, USAA

Camlin McGowan, VP, Colleague Experience, HRIS & Learning Operations, American Express

Michael Miller, Private & Public Engagements, Defense Human Resources Activity

Patricia Montero, Director, Enterprise Talent Management and OD, Fiserv, Inc.

Jon Muñoz, Vice President, Global Diversity and Inclusion, Hilton Worldwide

Francisca Phillips, Manager, Diversity & Inclusion, Royal Caribbean Cruises Ltd.

Amanda Popiela, Researcher, Human Capital, The Conference Board

Brigadier General (U.S. Army, Retired) Gary Profit, Senior Director of Military Programs, Walmart

Joel Quast, Director, Organizational Development & Change Management, Novo Nordisk Inc.

Stefani Raggio, Vice President, HR Operations, Hilton

Rebecca Ray, Ph.D., Executive Vice President, Human Capital, The Conference Board

Jason Read, Ph.D., HR Senior Manager, Employee Experience & Engagement, Lockheed Martin

J. Russell Robinson, Jr.,EdD, Senior Training & Engagement Advisor, Office of the Director, U.S. Department of Health and Human Services

Angel Smith, Microsoft Veterans Program, Microsoft Corporation

Greg Sottolano, Vice President, Visa University, Visa Inc.

Frederick Steckler, Chief Administrative Officer, U.S. Patent and Trademark Office

Laura Stokes, Organizational Effectiveness Director, Vizient, Inc.

Idris Stover, Senior Manager Diversity and Inclusion, Hilton

Julianne Tillmann, Ph.D., Director of Research, Limeade Institute, Limeade

FRED Whipple, VP HR US Employee Relations/D&I, Shell Oil Company

KimArie Yowell, VP of Talent Development, Quicken Loans, Inc.

Seth Zimmer, Ph.D., AVP, Organizational Assessment and Development, AT&T

Patrick Hyland, Ph.D., Director of Research & Development, Mercer Sirota

Joel Quast, Director, Organizational Development & Change Management, Novo Nordisk Inc.

Rebecca Ray, Ph.D., Executive Vice President, Human Capital, The Conference Board

Frederick Steckler, Chief Administrative Officer, U.S. Patent and Trademark Office

Fred Whipple, VP HR US Employee Relations/D&I, Shell Oil Company

KimArie Yowell, Vice President, Talent Development, Quicken Loans, Inc.

Seth Zimmer, Ph.D., AVP, Organizational Assessment and Development, AT&T

Day One | Thursday, November 14, 2019

8:00 – 8:30 am
Registration and Breakfast
8:30 – 8:45 am
General Session A

Welcome

Rebecca Ray, Ph.D., Executive Vice President, Human Capital & Executive Director, The Engagement Institute™, The Conference Board

8:45 – 9:45 am
General Session B

Making Hilton a Great Company to Work for All

If you have ever wondered what it takes to transform a culture and in so doing secure the #1 spot on Fortune’s 100 Best Companies to work for list, then this is your chance. In this session, Hilton will share how they have built a culture where all Team Members thrive.

Stefani Raggio, Vice President, HR Operations, Hilton

9:45 – 10:45 am
General Session C

Diverse by Nature, Inclusive by Choice – How Hilton Creates a Sense of Belonging for Team Members

Following on from the opening session, this panel of Team Member Resource Group leaders will share the approach that Hilton takes to foster a culture of inclusion and engagement where team membersfeel that they can bring their best selves to work.

Moderator:

Idris Stover, Sr. Manager Diversity & Inclusion, Hilton

10:45 – 11:15 am
Networking Break
11:15 am – 12:00 pm
General Session D

What We Learned from Studying Engaged Teams

The latest research from The Engagement Institute™, the 2019 DNA of Engagement: How Organizations Create and Sustain Highly Engaged Teams reveals that a surprising number of teams can’t actually explain their purpose or how it connects to wider business objectives; an issue because a well-defined purpose is one of the five essential components of an engaged team. Hear other findings as well as the effective strategies organizations including CarMax, Quicken Loans and Visa use to keep their teams fired up and focused directly from those executives who are making it happen.

Moderator:

Amanda Popiela, Researcher, Human Capital, The Conference Board

Panelists:

Whitney Garner, Associate Relations Director, CarMax

KimArie Yowell, Vice President, Talent Development, Quicken Loans

Greg Sottolano, Vice President, Visa University, VISA

12:00 – 1:30 pm

Lunch & Guided Tour of Hilton’s Groundbreaking Innovation Gallery

  • Group A: 12:00 pm Guided Tour + 12:30 pm Lunch + Free Time
  • Group B: 12:00 pm Lunch + 12:30 pm Guided Tour + Free Time
  • Group C: 12:00 pm Lunch + Free Time + 1:00 pm Guided Tour

This your chance to experience first-hand the impact innovation is having at Hilton. The Innovation Gallery showcases a variety of technologies, design elements and products to enhance the customer experience. The Gallery is Hilton’s opportunity to articulate Hilton’s 100-year journey in Innovation.

1:30 – 2:15 pm
Concurrent Panel Sessions E1 & E2

E1: Building & Sustaining Engaged Teams in the Financial Sector

Massive disruption of the financial sector is the current state of affairs these days. Disruptive change has come in the form of regulation, AI and technology, new types of competition and new forms of payment to name just a few…. transforming the industry and impacting customers and commerce. Looking at the situation from different vantage points, our panelists will identify the current shocks to the system as well as the work they are doing to keep workers engaged and performing, even in these times of significant change.

Moderator:

Rebecca Ray, Ph.D., Executive Vice President, Human Capital & Executive Director, The Engagement Institute™, The Conference Board

Panelists:

Kyle Helmstetter, ISD Engagement & Communication, Navy Federal Credit Union

Josh Greenwald, Chief Talent Management Officer, TIAA

Tasleem J. Kassum, Head of Employee Engagement and Internal Communications, Corporate Communications, World Bank Group

E2: Engaging Your People’s Hearts and Minds

How are you engaging your people? What’s your method? Is it through dull, never-ending PowerPoints delivered as a one-way street or are you creating a narrative that engages your people throughout the process? To be effective, leaders need to engage their people by capturing their hearts and minds.

It’s time to free leaders from their misconceptions about what great leadership looks like. Only 30% of professionals report being engaged at work; as leaders, we simply can’t accept that. The change must start with us. But what’s causing this lack of engagement, and how do we fix it?

Best-selling author and recognized expert, Jim Haudan of Root Inc. will discuss the five leadership blind spots that perpetuate employee disengagement, deter growth, and hinder overall performance. You’ll learn what leading companies are doing differently to create thriving workplaces through the power of storytelling, engagement, trust, purpose, and truth telling.

Jim Haudan, Chairman & Co-Founder, Root, Inc.

2:15 – 2:50 pm
Networking Break (Group D Innovation Tour)
2:50 – 3:35 pm
Concurrent Panel Sessions F1 & F2

F1: Building & Sustaining Engaged Teams in the Federal Government

Some would say that federal agencies have a built-in advantage when it comes to connecting workers to the mission…what is more noble than defending our country, supporting the innovative sprit of America and combating threats and protecting the integrity of the financial system. And yet, political strife, sequestration and harsh public system can make the daily contribution seem disconnected from the mission and purpose that drew them to the agency. Hear how leaders of various agencies have successfully kept engagement and performance on an upwards trajectory.

Moderator:

Tamie Klumpyan,Program Manager, Facilitator, Consultant – Building Inclusion, University of Wisconsin - Madison

Panelists:

Agata Gluszek, Ph.D., Engagement and Organizational Development Consultant, Office of the Comptroller of the Currency, Department of the Treasury

Frederick Steckler, Chief Administrative Officer, U. S. Patent and Trademark Office

J. Russell Robinson, Jr., EdD, Senior Training & Engagement Advisor, Office of the Director, United States Department of Health and Human Services

F2: The Science of Care: How to Deliver a More Human Employee Experience

HR leaders are scrambling to attract, retain and develop talent through a better employee experience – an unavoidable yet ambiguous trend. Most start with measurement, but struggle to turn results into action or establish the cultural norms that support employee well-being and deliver an individualized sense of care. Through primary and secondary research, customer stories and lessons learned, you’ll leave with a business case and tangible strategies to create an employee experience where every employee knows their company cares. 

Julianne Tillmann, Ph.D., Director of Research, Limeade Institute, Limeade

Lauren Franklin, Brand Manager, Limeade

3:35 – 3:45 pm
Transition Break
3:45 – 4:30 pm
Concurrent Sessions G1 & G2

G1: Building & Sustaining Engaged Teams in Healthcare

While the overall culture of an organization is important, most work is done in teams.  Employers need to ensure that every team embodies the overall culture and delivers in terms of engagement and experience while recognizing that every team has its own identity depending on its members and the work it does.  To better focus the discussion, we have created several sessions looking at the challenges in different industries; this one is focused on health care.

Moderator:

Adam Pressman, US and Canada Business Segment Leader, Employee Research and Engagement, Mercer | Sirota

Panelists:

Laura Stokes, Organizational Effectiveness Director, Vizient

Joel Quast, Director, Organizational Development & Change Management, Novo Nordisk 

David L. Gonzales, Global Chief Diversity Officer, Bristol-Myers Squibb

 

 

 

G2: Building Engaged Teams for the Next Hundred Years

Start-ups and new ventures bring enthusiasm and a belief in the promise of the future. There’s hard work, for sure, but it’s easy to tap into that excitement and passion to build a high-performance culture. Perhaps much harder is to sustain engagement for the second hundred years. Hear from executives at iconic companies who are successfully doing just that.

Moderator:

Sherry Gosiengfiao, Talent Management Head, Ayala Corporation

Panelists:

Camlin McGowan, VP, Colleague Experience, HRIS & Learning Operations, American Express

Fred Whipple, VP HR US Employee Relations/D&I, Shell Oil Company

Seth Zimmer, Ph.D., AVP, Organizational Assessment and Development, AT&T

4:30 – 4:45 pm
Transition Break
4:45 – 6:30 pm
General Session H

Camp Corral, Golden Corral, and Rideau Recognition Invite You To A Collaborative Painting Session and Reception

Tap into your inner “Monet” and join world-acclaimed artist and Rideau Recognition President, Peter W. Hart, Camp Corral CEO Leigh Longino, and Golden Corral Corporation’s Sr. Vice President of Communication & Strategy, Shelley Wolford, as they share the remarkable story of Camp Corral and invite you to join them in a fun, collaborative painting session and reception all in support of Camp Corral’s summer camp program for the children of wounded, injured, ill, or fallen military families.  Camp Corral sends over 21,000 children to week-long summer camps across the United States at no cost to their families.  Join us for this fun, interactive, and hands-on reception and community event to hear about the amazing things that can happen when a corporation and a non-profit join forces with a celebrated artist to create a unique, memorable experience for the deserving children of our nation’s military heroes.

 

Day Two | Friday, November 15, 2019

8:00 – 8:45 am
Registration and Breakfast Roundtables
8:45 – 9:00 am
General Session I

Opening Remarks

Rebecca Ray, Ph.D., Executive Vice President, Human Capital & Executive Director, The Engagement Institute™, The Conference Board

9:00 – 9:45 am
General Session J

KEYNOTE: Engagement and The Future of Work

In recent years, a number of factors—including artificial intelligence, globalization, and the gig economy—have dramatically altered the way we work. In many organizations, these changes have impacted the employee contract, shifting what employees expect from their organizations and what organizations expect from their employees. So, what’s the best way to engage the workforce of the future? During this session, Dr. Hyland will review these trends, discuss advances in engagement research and practice, and discuss how the field needs to evolve in order to meet the needs of tomorrow’s workforce.

Patrick Hyland, Ph.D., Director of Research & Development, Mercer | Sirota

9:45 – 10:30 am
General Session K

The Intersection of Engagement and Inclusion

Hot off the presses is new research, a collaborative effort to articulate the ways in which inclusion and engagement are intertwined. We don’t think it’s possible to have engaged employees who are high performing, innovative, committed and loyal without creating a sense of belonging for them. Hear from leaders in the Diversity & Inclusion and Engagement spaces about what they found to be critical and what ideas you will find useful as you look at the culture at your organization.

Moderator:

Robin Erickson, Ph.D., Principal Researcher, Human Capital, The Conference Board

Panelist(s):

Susan Degrand, Employee Engagement, Inclusion & Diversity (EID), University of Wisconsin - Madison

Jon G. Munoz, Vice President, Global Diversity & Inclusion, Hilton

Francisca Phillips, Manager, Diversity & Inclusion, Royal Caribbean Cruises, Ltd.

10: 30 – 10:45 am
Refreshment Break
9:45 – 10:30 am
General Session L

The Diversity Journey at Bristol-Myers Squibb

Despite increased regulation, disruption in the bio-pharma space and massive acquisition activities, Bristol-Meyers Squibb has been on an inclusion journey for many years and has one of the most interesting approaches to the use of Employee Resource Groups (ERGs) to drive business results. Hear about the mission, the successes, the lessons learned and future plans.

David L. Gonzales, Global Chief Diversity Officer, Bristol-Myers Squibb

11:30 am – 12:15 pm
General Session M

Transitions & Transformation: How America’s Veterans Are Engaging The Workplace

Every year, approximately 200,000 men and women leave U.S. military service and return to life as civilians, a process known as military to civilian transition. To ease this transition into civilian life, the Transition Assistance Program (TAP) provides information, tools and training to ensure service members and their spouses are prepared for the next step post-military, led by the Transition to Veterans Program Office (TVPO) of the Department of Defense. These veterans, connected now to the new mission and purpose of the hiring organization, become highly engaged teammates, strong leaders and productive employees.  Hear how the DoD partners with these top companies to make sure that these veterans are positioned for success as well as the impact on engagement that these new hires have on colleagues and customers.

Moderator:

Michael C. Miller, Director, Private & Public Engagement, Defense Personnel and Family Support Center, U.S. Department of Defense

Panelists:

Brigadier General (U.S. Army, Retired) Gary M Profit, Senior Director of Military Programs, Walmart

John McGarrity, Executive Director, Talent Acquisition, USAA

Angel R. Smith, Director, Microsoft Azure, Microsoft

12:15 – 12:30 pm
General Session N

Closing Remarks

Rebecca Ray, Ph.D., Executive Vice President, Human Capital & Executive Director, The Engagement Institute™, The Conference Board

12:30 pm
Conference Adjourns
Supporting Sponsor
Mercer Sirota
Associate Sponsors
Glint - Employee Engagement & Experience 2019 - Associate Sponsor
Limeade - Employee Engagement & Experience 2019 - Exhibition Sponsor
Root - Employee Engagement 2019 - Associate Sponsorship
Exhibition Sponsor
Cleo
Co-sponsor
Camp Corral