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Global Business and Shared Services: Evolve and Pivot - or Lose

The 23rd Annual Global Business and Shared Services Conference
OCTOBER 22 - 23, 2019 | WESTIN NEW YORK AT TIMES SQUARE | NEW YORK, NY

October 21, 2019

The Talent Conundrum in Global Business and Shared Services
Location: The Conference Board, 845 Third Ave., New York, NY

Changing expectations of delivered value and increasing adoption of intelligent automation technologies are dramatically impacting the talent paradigm in global business and shared services organizations. 

The interactive sessions during this pre-conference seminar will provide you with practical insights on the what’s, why’s, and how’s of critical topics including: 

  • Workforce planning for the future
  • Talent scarcity challenges and options
  • Building leaders for a digital world

Agenda

Welcome and Opening Remarks

Eric Simonson, Managing Partner, Everest Group 

 

PANEL: Tech-Savvy Talent: Who, What, and Where

Today’s shared services and GBS organizations are expected to use technology – whether RPA, visualization tools, analytics, or advanced AI – to support their enterprise’s competitive goals. But developing the talent strategy to successfully satisfy the business’ technology-supported agendas can be extremely challenging. This panel of executives will discuss how they identified their organization’s new talent needs, developed their new strategy, and how they’re tying it their organization’s value proposition.

Moderator:

Gianni Giacomelli, Chief Innovation Leader, Genpact, and Head of Design, MIT Collective Intelligence Design Lab

Panelists:

Doug Shagam, Director of Strategic Workforce Planning & Organizational Enablement, Johnson & Johnson

Shivani Bhatia, VP of Shared Services, Berlitz Corporation


CASE STUDY: This Isn’t Your Grandfather’s Workforce Planning

10 years ago, shared services organizations’ workforce planning activities centered around talent with the sector and function knowledge to get the job done. But the game has completely changed. During this session, you’ll learn how the leader of a top GBS organization evolved the group’s workforce planning program from tactical to strategic, from “bodies” to “value contributors.” 

Rodney Bergman, Senior Vice President, GBS, Celestica

 

Practical Ways to Make Sure You Have the Talent You Really Need

Talent gaps, surpluses, and different skill set requirements per geography…these are pain points every evolving and growing GBS or shared services organization has to content with. How do you figure out the best path forward? This session will provide you with real-world insights, facts, and decision-making frameworks to make the right decisions to deliver ongoing success. 

Eric Simonson, Managing Partner, Everest Group

 

PANEL: How Do You Build Leaders in a Multi-Generational, Digital, Fast Changing, and Distributed Workplace?

Your shared services or GBS organization is ripe with potential leaders. But what’s the best strategy to develop them? Is the traditional focus on generations (especially Millennials) being replaced by catering to life stages and needs? Are classroom-based leadership development programs being replaced by hands-on stretch assignments geared to solve actual business problems? During this session, several experts will share their success formula for developing service delivery leaders.

Moderator:

Stela Lupushor, Senior Fellow in Human Capital, and Program Director for The Conference Board’s Strategic Workforce Planning Council 

 

Innovative Talent Practices: Brainstorm with Your Peers!

To get your energy pumping and creative juices flowing during this last session of the day, you’ll break down into facilitated small groups to share how you’re approaching recruiting, training, onboarding, retention, cross-functional collaboration, and more. We’ll be recapping all the shared ideas, so you’ll walk away with the entire group’s best practices on how to address multiple aspects of the talent conundrum!

LOCATION

Westin New York at Times Square
270 W. 43rd St.
New York, NY 10036
Phone: +1 (212) 201-2700

Please Note: Registration fees do not include hotel accommodations. 

Hotel Cut-Off Rate Expires September 30, 2019

OUR MISSION

All proceeds support The Conference Board's educational, scientific, and not-for-profit mission.

LEAD SPONSOR
KPMG - GBS 2019 - Lead Sponsor
SEMINAR SPONSOR
Everest Group - 2019 Global Business & Shared Services Conference - Precon Sponsor
AGENDA
OCTOBER 22 - 23, 2019
WESTIN NEW YORK AT TIMES SQUARE,NEW YORK, NY

October 21, 2019

The Talent Conundrum in Global Business and Shared Services
Location: The Conference Board, 845 Third Ave., New York, NY

Changing expectations of delivered value and increasing adoption of intelligent automation technologies are dramatically impacting the talent paradigm in global business and shared services organizations. 

The interactive sessions during this pre-conference seminar will provide you with practical insights on the what’s, why’s, and how’s of critical topics including: 

  • Workforce planning for the future
  • Talent scarcity challenges and options
  • Building leaders for a digital world

Agenda

Welcome and Opening Remarks

Eric Simonson, Managing Partner, Everest Group 

 

PANEL: Tech-Savvy Talent: Who, What, and Where

Today’s shared services and GBS organizations are expected to use technology – whether RPA, visualization tools, analytics, or advanced AI – to support their enterprise’s competitive goals. But developing the talent strategy to successfully satisfy the business’ technology-supported agendas can be extremely challenging. This panel of executives will discuss how they identified their organization’s new talent needs, developed their new strategy, and how they’re tying it their organization’s value proposition.

Moderator:

Gianni Giacomelli, Chief Innovation Leader, Genpact, and Head of Design, MIT Collective Intelligence Design Lab

Panelists:

Doug Shagam, Director of Strategic Workforce Planning & Organizational Enablement, Johnson & Johnson

Shivani Bhatia, VP of Shared Services, Berlitz Corporation


CASE STUDY: This Isn’t Your Grandfather’s Workforce Planning

10 years ago, shared services organizations’ workforce planning activities centered around talent with the sector and function knowledge to get the job done. But the game has completely changed. During this session, you’ll learn how the leader of a top GBS organization evolved the group’s workforce planning program from tactical to strategic, from “bodies” to “value contributors.” 

Rodney Bergman, Senior Vice President, GBS, Celestica

 

Practical Ways to Make Sure You Have the Talent You Really Need

Talent gaps, surpluses, and different skill set requirements per geography…these are pain points every evolving and growing GBS or shared services organization has to content with. How do you figure out the best path forward? This session will provide you with real-world insights, facts, and decision-making frameworks to make the right decisions to deliver ongoing success. 

Eric Simonson, Managing Partner, Everest Group

 

PANEL: How Do You Build Leaders in a Multi-Generational, Digital, Fast Changing, and Distributed Workplace?

Your shared services or GBS organization is ripe with potential leaders. But what’s the best strategy to develop them? Is the traditional focus on generations (especially Millennials) being replaced by catering to life stages and needs? Are classroom-based leadership development programs being replaced by hands-on stretch assignments geared to solve actual business problems? During this session, several experts will share their success formula for developing service delivery leaders.

Moderator:

Stela Lupushor, Senior Fellow in Human Capital, and Program Director for The Conference Board’s Strategic Workforce Planning Council 

 

Innovative Talent Practices: Brainstorm with Your Peers!

To get your energy pumping and creative juices flowing during this last session of the day, you’ll break down into facilitated small groups to share how you’re approaching recruiting, training, onboarding, retention, cross-functional collaboration, and more. We’ll be recapping all the shared ideas, so you’ll walk away with the entire group’s best practices on how to address multiple aspects of the talent conundrum!

October 22 - 23, 2019

About the Conference

Companies that use GBS and shared services merely to reduce costs and standardize processes are behind the curve. Today, failing to deliver strategic value puts these functions at risk of obsolescence and mass exodus of their best talent. Join us to see how the smartest GBS and shared services leaders are evolving and expanding their value proposition, enhancing the customer experience, and delivering new benefits.

  • Hear from service delivery executives at leading organizations including 3M, Bose, Dell, Estee Lauder, GM, McCormick, McDonald’s, and Prudential Financial.
  • Learn how to deliver greater value by expanding your scope beyond “standard” functions.
  • Explore how Enterprise Service Management (ESM) optimizes GBS.
  • Share experiences, obstacles, and insights with your peers.
  • Enjoy a collaborative environment that isn’t overrun by solution providers and vendors. 

Additional Opportunities

  • Add on the pre-conference seminar! The Talent Conundrum in Global Business and Shared Services will provide practical insights on critical topics including: career pathing in a digital world, attracting and retaining millennials, and next-generation GBS environments.

Who Should Attend

This conference is designed for VPs, SVPs, Directors, and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

This conference would also be of interest to:

  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers 

Three Things to Do Now  

1. Download the Agenda 

To learn more about sessions and speakers, download the latest agenda

2. Register 

Register now before seats sell out!

3. Get Involved! 
If you would like to get involved in this year’s conference, please contact us.

Judith Garcia Galiana, Vice President, Global Service Centers, 3M Company

Jay Desai, Senior Director, Outsourcing COE, AbbVie Inc.

Robert Bradford, Sr. Vice President, Global Shared Services Operations, AkzoNobel Nederland B.V.

Mary Lambert, Director, GBS Employee Services, Bose Corporation

Janet Ramey, Senior Vice President, Employee Services, Cisco

Christina Crowley, SVP, Strategy and Operations, Services and Digital, Dell Technologies Inc.

Brian Lynch, Vice President, Enterprise Services, Diebold Nixdorf, Inc.

Joy Greenway, Vice President, Global Business Solutions, General Motors Company

Bob Carroll, Vice President, Global Installed Base Sales, Hewlett Packard Enterprise

Charles Arnold, U.S. Leader, Shared Services and Outsourcing Advisory practice, KPMG MSLP

Daniel Melchior, Vice President, Global Enablement, Process & Capabilities, McCormick & Co., Inc.

Debbie Ballard, Vice President, GBS, McDonald's Corporation

Lisa Wright, VP, Enterprise Vendor Governance & Sourcing, Prudential Financial Inc.

Phil Priest, Senior Vice President, GBS, Smith & Nephew

Deborah Kops, Senior Advisor, The Conference Board, Principal, Sourcing Change

Jennifer Kruman, Executive Director, Head of Business Insights Analytics & Service Management Operations, GBS, The Estee Lauder Companies Inc.

Todd Blevins, Vice President, GBS, UL LLC

Kamila Grembowicz, Senior VP Global Business Services, adidas Group

Lead Sponsor
KPMG - GBS 2019 - Lead Sponsor
Seminar sponsor
Everest Group - 2019 Global Business & Shared Services Conference - Precon Sponsor