Intelligent Automation for Shared Services
Location: Westin New York at Grand Central
8:00 - 9:00 am Registration, Breakfast and Networking
9:00 - 9:15 am
Welcome and Opening Remarks
Gina Schaefer, Managing Director, Deloitte
9:15 - 10:15 am
Intelligent Automation: What Works Where?
Robotic Process Automation (RPA) has emerged as a viable, cost effective way to drive value through a variety of avenues including cost reduction and improved risk management and customer experience. Many organizations have piloted RPA capabilities but getting to scale and developing a sustainable model has proven more challenging than many have anticipated. Hear from veterans who have gained buy-in from executive management, navigated fractured business processes, unstructured data, legacy IT architecture--while overcoming resistance to change.
Robert Malone, SVP - Finance North America, BASF
10:15 - 10:35 am Refreshment Break
10:35 - 11:35 am
Case Study 1: RPA – Destination or First Step in the Journey?
Certain themes and trends are emerging as critical factors for achieving success with RPA. In this session, we will discuss their insights into RPA leadership, strategic drivers, service delivery models, organizational design and talent and technology challenges.
Vivek Khurana, Director, Pfizer RPA Service
11:35 am - 12:50 pm Luncheon
12:50 – 1:50 pm
Case Study 2: Moving Beyond RPA to Cognitive
Do you have the right foundation to leverage emerging cognitive technologies such as Image Recognition, Natural Language Processing and Machine Learning? When do you know it’s the right time to evolve from RPA to Robotic & Cognitive Automation?
1:50 - 2:50 pm
Case Study 3: Cognitive to AI: Have We Reached Nirvana Yet?
Hear about the most common pain points and solutions to challenges when adopting AI technologies. Benefit from the experience of others and hear about the transformation journey. Learn best practices for identifying AI opportunities, methods for rapid improvement, business engagement and strategic communications.
2:50-3:05 pm Refreshment Break
3:05 - 4:10 pm