Robotic Process Automation (RPA) & Intelligent Automation for Shared Services
Location: Westin New York at Grand Central
9:00 - 9:30 am Registration, Breakfast and Networking
9:30 - 9:45 am
Welcome and Opening Remarks
Gina Schaefer, Managing Director, Deloitte
9:45 - 10:45 am
Intelligent Automation: What Works Where?
Robotic Process Automation (RPA) has emerged as a viable, cost effective way to drive value through a variety of avenues including cost reduction and improved risk management and customer experience. Many organizations have piloted RPA capabilities but getting to scale and developing a sustainable model has proven more challenging than many have anticipated. Hear from veterans who have gained buy-in from executive management, navigated fractured business processes, unstructured data, legacy IT architecture--while overcoming resistance to change.
Robert Malone, SVP - Finance North America, BASF
10:45 - 11:05 am Refreshment Break
11:05 am - 12:15 pm
Case Study 1: RPA – Destination or First Step in the Journey?
Certain themes and trends are emerging as critical factors for achieving success with RPA. In this session, we will discuss their insights into RPA leadership, strategic drivers, service delivery models, organizational design and talent and technology challenges.
Vivek Khurana, Global Automation Service Lead, Pfizer
Greg Szwartz, Managing Director, Deloitte
12:15 - 1:30 pm Luncheon
1:30 - 2:30 pm
Case Study 2: Cognitive to AI: Have We Reached Nirvana Yet?
Hear about the most common pain points and solutions to challenges when adopting AI technologies. Benefit from the experience of others and hear about the transformation journey. Learn best practices for identifying AI opportunities, methods for rapid improvement, business engagement and strategic communications.
Samir Bagri, Director, Global Business Services, Aptiv
2:50 - 3:50 pm
The shift towards automating business processes using RPA brings obvious new risks. How are mature operators preventing, detecting, and responding to cyber incidents? How do you instill trust in your digital platform and secure sensitive data?
Jeffrey Coe, Chief Information Security Officer, ON Semiconductor
3:50 - 4:00 pm
Earn up to 6 CPE credits
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None
This program has been pre-approved for 5 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
This program has been approved for 5 (BUSINESS) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.