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2018 Global Business and Shared Services Conference

Embrace Digital to Deliver True GBS Value
OCTOBER 18 - 19, 2018 | WESTIN NEW YORK AT GRAND CENTRAL | NEW YORK, NY

October 18 - 19, 2018

Challenges You’re Facing Right Now

Shared services and GBS operations are being forced to embrace digital operating models for a host of reasons: to drastically improve customer journeys; take internal processes to the next level; deliver additional ROI and tap into diverse global talent pools. Robotics, AI, cognitive, and other technology advancements now present the opportunity to automate a wide range of tasks while new communication tools are supposed to enhance the customer experience. But what is REAL and what is all HYPE in this new domain?  Evolving to digitization to deliver value presents a challenge to shared services leaders like no other. This conference is designed to get to the heart of answering your most pressing questions. 

About the Conference Design

Designed for maximum dialogue, we will dive deep into the issues that are affecting executives at all levels of maturity. A curated group of GBS executives will share their journeys in detail with full presentations charting their RPA journey.  This event is also designed to allow ample time for peer sharing and to actually meet folks who are grappling with the same issues you face on a day to day basis. 

This year, we’ll be focused on addressing the excitement and challenge of navigating GBS in a digital world.  This is a great opportunity for you and your team to learn from leading companies that have leveraged the latest in intelligent automation to drive greater value for their companies --while not losing sight of their core mission.  

Speaker list:

  • Erin Champlin, VP, Global Services & Enterprise Transformation, Johnson & Johnson
  • Shridhar Karale, VP, Strategy, Innovation and Business Process Global Services, Becton Dickinson
  • Jay Desai, Senior Director, Outsourcing COE, AbbVie Inc.
  • Judith Garcia Galiana, Vice President, Global Service Centers, 3M Center
  • John Standring, SVP & GM Global Servicing Network North America, American Express
  • Alec Kasuya, Senior Manager, Deloitte
  • Deborah Kops, Senior Advisor, The Conference Board, Principal, Sourcing Change
  • Pete Miller, Managing Director, Deloitte
  • Janet Ramey, SVP, Employee Services, Cisco
  • Gina Schaefer, Managing Director, Deloitte
  • Jean White, Principal, Deloitte
  • Nancy Wolk, Program DirectorThe Conference Board Council on Shared Services

Day one sessions include:

  • Navigating the Range of Digitally-Driven Models to Transform Your Organization and Deliver True Value
  • Continuously Building Upon the Building Blocks of People Process & Technology
  • Cybersecurity: If You’re Not Concerned Now, You will be by Lunchtime
  • Power to the People: Are Outsourcing Models Still Delivering Value in a Digitized World?
  • Deliver the Value Shareholders Demand: Maximize Opportunity During M&A and Divestitures
  • Starting a Shared Services Organization Late in the Game
  • Building Your Own Intelligent Automation Capability
  • Case Study: The Evolution of GBS
  • Incorporating Atypical Business Processes into A GBS Model
  • Saying Goodbye: When do you Move Away from a GBS Model 

Day two sessions include:

  • How Should Digital Reshape the GBS Customer Experience?
  • Effective Change Management in an Increasingly Digitized Environment
  • Jump-start Your Shared Services Organization to Get to the Next Level
  • Leverage the Power of Data Analytics to Generate Real Business Value
  • Creating a Quality Framework in Real Time, Across Digital GBS Models: Balancing Value, Productivity and Customer Experience
  • Career Pathing Through GBS: Rotation or Destination?

Earn Credits

CPE logo

Earn up to 11 CPE credits
Management Services
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

SHRM

This program has been pre-approved for 8.5 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

HRCI

This program has been approved for 8.5 (BUSINESS) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Three Things to Do Now  

1. Download the Agenda

Download the agenda to get an idea of what to expect. 

2. Reserve your spot

Register now to save your seat

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

LOCATION

Westin New York at Grand Central
212 E 42nd St.
New York, NY 10017
Phone: +1 (212) 490-8900

Please Note: Registration fees do not include hotel accommodations. 

To book a room at a discounted rate by September 17, click here.

LEAD SPONSOR
Deloitte Consulting
AGENDA
OCTOBER 18 - 19, 2018
WESTIN NEW YORK AT GRAND CENTRAL,NEW YORK, NY

October 17, 2018

Robotic Process Automation (RPA) & Intelligent Automation for Shared Services
Location: Westin New York at Grand Central

AGENDA

9:00 - 9:30 am Registration, Breakfast and Networking
9:30 - 9:45 am

Welcome and Opening Remarks

Gina Schaefer, Managing Director, Deloitte

9:45 - 10:45 am

Intelligent Automation: What Works Where?

Robotic Process Automation (RPA) has emerged as a viable, cost effective way to drive value through a variety of avenues including cost reduction and improved risk management and customer experience.  Many organizations have piloted RPA capabilities but getting to scale and developing a sustainable model has proven more challenging than many have anticipated.  Hear from veterans who have gained buy-in from executive management, navigated fractured business processes, unstructured data, legacy IT architecture--while overcoming resistance to change. 

Robert Malone, SVP - Finance North America, BASF

10:45 - 11:05 am Refreshment Break
11:05 am - 12:15 pm

Case Study 1: RPA – Destination or First Step in the Journey?

Certain themes and trends are emerging as critical factors for achieving success with RPA.  In this session, we will discuss their insights into RPA leadership, strategic drivers, service delivery models, organizational design and talent and technology challenges. 

Vivek Khurana, Global Automation Service Lead, Pfizer

Greg Szwartz, Managing Director, Deloitte

12:15  - 1:30 pm Luncheon 
1:30 - 2:30 pm

Case Study 2: Cognitive to AI: Have We Reached Nirvana Yet?

Hear about the most common pain points and solutions to challenges when adopting AI technologies.  Benefit from the experience of others and hear about the transformation journey.  Learn best practices for identifying AI opportunities, methods for rapid improvement, business engagement and strategic communications.

Samir Bagri, Director, Global Business Services, Aptiv

 
2:50 - 3:50 pm

Cybersecurity

The shift towards automating business processes using RPA brings obvious new risks. How are mature operators preventing, detecting, and responding to cyber incidents? How do you instill trust in your digital platform and secure sensitive data?

Jeffrey Coe, Chief Information Security Officer, ON Semiconductor

3:50 - 4:00 pm

Wrap-Up



EARN CREDITS

CPE logo

Earn up to 6 CPE credits
Management Services
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

SHRM

This program has been pre-approved for 5 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

HRCI

This program has been approved for 5 (BUSINESS) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

October 18 - 19, 2018

Challenges You’re Facing Right Now

Shared services and GBS operations are being forced to embrace digital operating models for a host of reasons: to drastically improve customer journeys; take internal processes to the next level; deliver additional ROI and tap into diverse global talent pools. Robotics, AI, cognitive, and other technology advancements now present the opportunity to automate a wide range of tasks while new communication tools are supposed to enhance the customer experience. But what is REAL and what is all HYPE in this new domain?  Evolving to digitization to deliver value presents a challenge to shared services leaders like no other. This conference is designed to get to the heart of answering your most pressing questions. 

About the Conference Design

Designed for maximum dialogue, we will dive deep into the issues that are affecting executives at all levels of maturity. A curated group of GBS executives will share their journeys in detail with full presentations charting their RPA journey.  This event is also designed to allow ample time for peer sharing and to actually meet folks who are grappling with the same issues you face on a day to day basis. 

This year, we’ll be focused on addressing the excitement and challenge of navigating GBS in a digital world.  This is a great opportunity for you and your team to learn from leading companies that have leveraged the latest in intelligent automation to drive greater value for their companies --while not losing sight of their core mission.  

Speaker list:

  • Erin Champlin, VP, Global Services & Enterprise Transformation, Johnson & Johnson
  • Shridhar Karale, VP, Strategy, Innovation and Business Process Global Services, Becton Dickinson
  • Jay Desai, Senior Director, Outsourcing COE, AbbVie Inc.
  • Judith Garcia Galiana, Vice President, Global Service Centers, 3M Center
  • John Standring, SVP & GM Global Servicing Network North America, American Express
  • Alec Kasuya, Senior Manager, Deloitte
  • Deborah Kops, Senior Advisor, The Conference Board, Principal, Sourcing Change
  • Pete Miller, Managing Director, Deloitte
  • Janet Ramey, SVP, Employee Services, Cisco
  • Gina Schaefer, Managing Director, Deloitte
  • Jean White, Principal, Deloitte
  • Nancy Wolk, Program DirectorThe Conference Board Council on Shared Services

Day one sessions include:

  • Navigating the Range of Digitally-Driven Models to Transform Your Organization and Deliver True Value
  • Continuously Building Upon the Building Blocks of People Process & Technology
  • Cybersecurity: If You’re Not Concerned Now, You will be by Lunchtime
  • Power to the People: Are Outsourcing Models Still Delivering Value in a Digitized World?
  • Deliver the Value Shareholders Demand: Maximize Opportunity During M&A and Divestitures
  • Starting a Shared Services Organization Late in the Game
  • Building Your Own Intelligent Automation Capability
  • Case Study: The Evolution of GBS
  • Incorporating Atypical Business Processes into A GBS Model
  • Saying Goodbye: When do you Move Away from a GBS Model 

Day two sessions include:

  • How Should Digital Reshape the GBS Customer Experience?
  • Effective Change Management in an Increasingly Digitized Environment
  • Jump-start Your Shared Services Organization to Get to the Next Level
  • Leverage the Power of Data Analytics to Generate Real Business Value
  • Creating a Quality Framework in Real Time, Across Digital GBS Models: Balancing Value, Productivity and Customer Experience
  • Career Pathing Through GBS: Rotation or Destination?

Earn Credits

CPE logo

Earn up to 11 CPE credits
Management Services
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

SHRM

This program has been pre-approved for 8.5 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

HRCI

This program has been approved for 8.5 (BUSINESS) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Three Things to Do Now  

1. Download the Agenda

Download the agenda to get an idea of what to expect. 

2. Reserve your spot

Register now to save your seat

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

Mary Agoglia Hoeltzel, VP, Global Chief Accounting Officer, Cigna

Sudan Anduze, Senior Director of Operations Delivery S, Fannie Mae

Samir Bagri, Director, Global Business Services, Aptiv

Giao Carrico, Senior Manager, Deloitte Consulting LLP

Erin Champlin, Vice President, Global Services and Enterprise Transformation, Johnson & Johnson

Hank Cochran, Director, Global Credit, Payroll, Travel & Entertainment, Arconic

Jay Desai, Senior Director, Outsourcing COE, AbbVie Inc.

Judith Garcia Galiana, Vice President, Global Service Centers, 3M Company

Shridhar Karale, VP – Strategy, Innovation and Business Process Global Services, BD

Alec Kasuya, Strategy and Operations, Deloitte Consulting

Deborah Kops, Senior Advisor, The Conference Board, Principal, Sourcing Change

Lisa Larson, VP, Shared Services, AMN Healthcare

Peter Miller, Managing Director, Deloitte

Ron Mills, Director, GBS Asset Solutions, General Motors Company

Craig Moss, Chief Operating Officer, Center for Responsible Enterprise and Trade (CREATe.org)

Janet Ramey, Senior Vice President, Employee Services, Cisco

John Standring, SVP & GM Global Servicing Network North America, American Express

Jean White, Principal, Deloitte Consulting

Nancy Wolk, Program Director, The Conference Board Council on Shared Services

Lead Sponsor
Deloitte Consulting