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2018 Global Business and Shared Services Conference

Back to Basics in a Digital World
OCTOBER 18 - 19, 2018 | WESTIN NEW YORK AT GRAND CENTRAL | NEW YORK, NY

October 18 - 19, 2018

Challenges You May be Facing 

Shared services and GBS operations are being forced to embrace digital operating models for a host of reasons: to drastically improve customer journeys; take internal processes to the next level; deliver additional ROI and tap into diverse global talent pools. Robotics, AI, cognitive, and other technology advancements now present the opportunity to automate a wide range of tasks while new communication tools are supposed to enhance the customer experience. Evolving to digitization to deliver value presents a challenge to shared services leaders like no other. 

About the Conference 

Designed for maximum dialogue, we will dive deep into the issues that are affecting executives at all levels of maturity. A curated group of GBS executives will share their journeys and this program is also designed to allow for ample time to share experiences and network with your peers. 

The Benefits to You

By attending this conference, you will 

  • Experience a mix of plenary, panel, working group, and roundtable discussion sessions.
  • Learn how to tap into GBS capabilities to unlock new value for your organization.
  • Discover change management and stakeholder engagement principles to enable new, constructive behaviors.
  • For those new to GBS, explore the value proposition and the determining criteria for making the move to a GBS platform.
  • For those who have an existing GBS platform, determine “what’s next” for greater impact for the organization.
  • Learn how to harness the full capabilities of the Global Process Owner into the future.
  • Understand the key components of branding and marketing for stakeholder and employee engagement.
  • Discuss the realities of robotics and robotics process automation (RPA).
  • Learn more about the talent management imperative in GBS.
  • Dialogue and network with your TCB peers. 

Who Should Attend

This conference is designed for VPs, SVPs, Directors, and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

This conference would also be of interest to:

  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers 

Three Things to Do Now  

1. Download the Agenda

Download the agenda to get an idea of what to expect. 

2. Reserve your spot

Register now to save your seat

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

LOCATION

Westin New York at Grand Central
212 E 42nd St.
New York, NY 10017
Phone: +1 (212) 490-8900

Hotel Cut-Off: September 17, 2018

Please Note: Registration fees do not include hotel accommodations.

LEAD SPONSOR
Deloitte Consulting
AGENDA
OCTOBER 18 - 19, 2018
WESTIN NEW YORK AT GRAND CENTRAL,NEW YORK, NY

October 17, 2018

Intelligent Automation for Shared Services
Location: Westin New York at Grand Central

AGENDA

8:00 - 9:00 am Registration, Breakfast and Networking
9:00 - 9:15 am

Welcome and Opening Remarks

Gina Schaefer, Managing Director, Deloitte

9:15 - 10:15 am

Intelligent Automation: What Works Where?

Robotic Process Automation (RPA) has emerged as a viable, cost effective way to drive value through a variety of avenues including cost reduction and improved risk management and customer experience.  Many organizations have piloted RPA capabilities but getting to scale and developing a sustainable model has proven more challenging than many have anticipated.  Hear from veterans who have gained buy-in from executive management, navigated fractured business processes, unstructured data, legacy IT architecture--while overcoming resistance to change. 

10:15 - 10:35 am Refreshment Break
10:35 - 11:35 am

Case Study 1: RPA – Destination or First Step in the Journey?

Certain themes and trends are emerging as critical factors for achieving success with RPA.  In this session, we will discuss their insights into RPA leadership, strategic drivers, service delivery models, organizational design and talent and technology challenges. 

Vivek Khurana, Director, Pfizer RPA Service

 11:35 am - 12:50 pm Luncheon 

12:50 – 1:50 pm

Case Study 2: Moving Beyond RPA to Cognitive

Do you have the right foundation to leverage emerging cognitive technologies such as Image Recognition, Natural Language Processing and Machine Learning?  When do you know it’s the right time to evolve from RPA to Robotic & Cognitive Automation?

1:50 - 2:50 pm

Case Study 3: Cognitive to AI: Have We Reached Nirvana Yet?

Hear about the most common pain points and solutions to challenges when adopting AI technologies.  Benefit from the experience of others and hear about the transformation journey.  Learn best practices for identifying AI opportunities, methods for rapid improvement, business engagement and strategic communications.

2:50-3:05 pm Refreshment Break 

3:05 - 4:10 pm

Building an Intelligent Automation Ecosystem...It's Not Just RPA 

Jon E. Theuerkauf, Senior Advisor, The Improve and Innovate Company

4:10pm

Wrap-Up

October 18 - 19, 2018

Challenges You May be Facing 

Shared services and GBS operations are being forced to embrace digital operating models for a host of reasons: to drastically improve customer journeys; take internal processes to the next level; deliver additional ROI and tap into diverse global talent pools. Robotics, AI, cognitive, and other technology advancements now present the opportunity to automate a wide range of tasks while new communication tools are supposed to enhance the customer experience. Evolving to digitization to deliver value presents a challenge to shared services leaders like no other. 

About the Conference 

Designed for maximum dialogue, we will dive deep into the issues that are affecting executives at all levels of maturity. A curated group of GBS executives will share their journeys and this program is also designed to allow for ample time to share experiences and network with your peers. 

The Benefits to You

By attending this conference, you will 

  • Experience a mix of plenary, panel, working group, and roundtable discussion sessions.
  • Learn how to tap into GBS capabilities to unlock new value for your organization.
  • Discover change management and stakeholder engagement principles to enable new, constructive behaviors.
  • For those new to GBS, explore the value proposition and the determining criteria for making the move to a GBS platform.
  • For those who have an existing GBS platform, determine “what’s next” for greater impact for the organization.
  • Learn how to harness the full capabilities of the Global Process Owner into the future.
  • Understand the key components of branding and marketing for stakeholder and employee engagement.
  • Discuss the realities of robotics and robotics process automation (RPA).
  • Learn more about the talent management imperative in GBS.
  • Dialogue and network with your TCB peers. 

Who Should Attend

This conference is designed for VPs, SVPs, Directors, and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

This conference would also be of interest to:

  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers 

Three Things to Do Now  

1. Download the Agenda

Download the agenda to get an idea of what to expect. 

2. Reserve your spot

Register now to save your seat

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

Erin Champlin, Vice President, Global Services and Enterprise Transformation, Johnson & Johnson

Judith Garcia Galiana, Vice President, Global Service Centers, 3M Center

Alec Kasuya, Senior Manager, Deloitte

Deborah Kops, Senior Advisor, The Conference Board, Principal, Sourcing Change

Peter Miller, Managing Director, Deloitte

Janet Ramey, SVP, Employee Services, Cisco

Gina Schaefer, Managing Director, Deloitte

Jon E. Theuerkauf, Senior Advisor, The Improve and Innovate Company

Jean White, Principal, Deloitte US

Nancy Wolk, Program Director, The Conference Board Council on Shared Services

Lead Sponsor
Deloitte Consulting