The 21st Annual Global Business and Shared Services Conference

Moving GBS & Shared Services to a Digital Operating Model
OCTOBER 12 - 13, 2017 | NEW YORK MARRIOTT EAST SIDE | NEW YORK, NY

October 12 - 13, 2017

Challenges You May be Facing

How is Global Business Services (GBS) defined and understood within your organization?  Do you feel that you struggle with the difference between perception and reality in regards to the results that you deliver to your organization? 

In today’s complex world shared services and GBS continues to be one of the most proven ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency and deliver continuous improvement but the structure, definitions and ways to capture value differ from one organization to the next. In an environment challenged by evolving skill sets, feverish pace of technology, and complexities of globalization leading organizations are asking themselves “what’s next?” and are struggling to further optimize and cultivate additional value from their platforms to determine the best path for their specific organization.

About the Conference

Entering its 21st year, the Global Business and Shared Services Conference provides a forum for you to learn from peer organizations at all stages of the shared services and Global Business Services maturity spectrum. Moving beyond simply defining GBS, you will hear real-life stories and practical examples from leading companies who have leveraged their platform to drive collaboration and internal alignment resulting in improved efficiency, effectiveness and capture every opportunity for incremental value and growth. Designed for maximize dialogue, this conference includes plenary and targeted working sessions to dive deep into the issues most impacting executives at any level of maturity. 

The Benefits to You

  • Gain support from the entire organization with proven change management and engagement techniques that elicit new behaviors
  • Drive new, enterprise-wide value through digital transformation
  • Increase the position of your organization as a value/growth enabler and strategic partner, from due diligence to execution to integration
  • Protect your talent with proven ways to source, develop and disperse talent 

Who Should Attend 

This conference is designed exclusively for Vice Presidents, Directors and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

Also of interest to Chief Human Resource Officers, Chief Administration Officers, CFOs and COOs. 

Three Things to Do Now 

1. Register

Register now to reserve your seat.

2. Save the Date

Block off your calendar for the following date - October 12-13, 2017 at the New York Marriott East Side in NYC. 

You might also be interested in our Robotic Process Automation (RPA) Seminar for Shared Services October 11, 2017 at The Conference Board. 

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

CPE logo

Earn up to 11 CPE credits
Management Advisory Services
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

This program has been approved for 8.25 PDCs.

The Conference Board is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.


This program has been approved for 8.5 ( Business) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.


LOCATION

Conference location:
New York Marriott East Side
525 Lexington Avenue at 49th Street
New York, NY 10017
Tel: (212) 775-4000

Seminar location:
The Conference Board
845 Third Avenue (Between 51st and 52nd)
New York, NY 10022
Tel: (212) 339-0345

For Hotel Accommodations near The Conference Board, please view the below documents:
Hotels Near The Conference Board 
Map of Hotels Near The Conference Board

Please Note: Registration fees do not include hotel accommodations.

 

LEAD SPONSOR
Deloitte - Global Business & Shared Services 2017
AGENDA
OCTOBER 12 - 13, 2017
NEW YORK MARRIOTT EAST SIDE

October 11, 2017

Robotic Process Automation (RPA) for Shared Services Seminar
This Seminar will take place at The Conference Board, Conference Center in the Eurasia Room
845 Third Avenue (between 51st and 52nd Street), 3rd Floor
New York, NY 10022
(212) 339-0345

Robotic Process Automation (RPA) is a game-changing technology that presents an opportunity to change, adapt and achieve meaningful results.  Do you have what is needed to embark on the RPA journey?

This one-day event is filled with case studies, discussing best practices and lessons learned when implementing an RPA transformation.  Organizations discuss what has worked for them, what didn’t, how it is going, and what they wish they knew before they started.  How will work processes change?  How will skills requirements change?  How will the organization change?  Be prepared to get an inside glimpse on how these organizations answered these questions, and identify what is needed for your successful RPA journey. 

Confirmed Speakers include:

  • Juliano Godoy, Head of North America Business Services, Kraft Heinz 
  • Alison Hager, Senior Director, Finance Portfolio Management & Optimization, Pfizer Inc
  • Ed J. Hansen, Partner, Morgan, Lewis & Bockius
  • Adrienne Hill, Vice President, Automation COE, American Express
  • Patrick Johnson, Finance Senior Manager, CSS Project Services, Corning Incorporated 
  • Hiren Kotak, Managing Consultant, Automation Advisory, Strategy & Transformation, DOX, Wipro
  • Mic Locker, Managing Director, Deloitte Consulting
  • Todd Oulton, Vice President, Financial Integrity Initiatives, American Express
  • Karen Pineda, Vice President, Business Process Reengineering, BNY Mellon 
  • Gina Schaefer, Managing Director, Deloitte Consulting 

Benefits of attending include:

  • Exploring which processes are the best candidates for automation
  • Understanding how humans and robots can effectively work together to address the needs of the organization
  • Identifying the real cost of RPA implementation as compared to the potential benefits to the organization
  • Overcoming the common roadblocks and concerns through an effective communication and engagement strategy

Three Things to Do Now 
Note:The Agenda is part of the Global Business and Shared Services Conference; however you can register for the Seminar alone or as an add-on to the Conference. 

1. Download the Agenda

To learn more about sessions and speakers, download the latest agenda

2. Register 

Register now for the Robotic Process (RPA) for Shared Services Seminar alone or as an add-on to the Global Business and Shared Services Conference.   

3. Get Involved!

If you would like to get involved in this year’s conference, please contact us.

CPE logo

Earn up to 6 CPE credits
Management Advisory Services
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

This program has been approved for 5.25 PDCs.

The Conference Board is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.


This program has been approved for 5.25 ( Business) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.


October 12 - 13, 2017

Challenges You May be Facing

How is Global Business Services (GBS) defined and understood within your organization?  Do you feel that you struggle with the difference between perception and reality in regards to the results that you deliver to your organization? 

In today’s complex world shared services and GBS continues to be one of the most proven ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency and deliver continuous improvement but the structure, definitions and ways to capture value differ from one organization to the next. In an environment challenged by evolving skill sets, feverish pace of technology, and complexities of globalization leading organizations are asking themselves “what’s next?” and are struggling to further optimize and cultivate additional value from their platforms to determine the best path for their specific organization.

About the Conference

Entering its 21st year, the Global Business and Shared Services Conference provides a forum for you to learn from peer organizations at all stages of the shared services and Global Business Services maturity spectrum. Moving beyond simply defining GBS, you will hear real-life stories and practical examples from leading companies who have leveraged their platform to drive collaboration and internal alignment resulting in improved efficiency, effectiveness and capture every opportunity for incremental value and growth. Designed for maximize dialogue, this conference includes plenary and targeted working sessions to dive deep into the issues most impacting executives at any level of maturity. 

The Benefits to You

  • Gain support from the entire organization with proven change management and engagement techniques that elicit new behaviors
  • Drive new, enterprise-wide value through digital transformation
  • Increase the position of your organization as a value/growth enabler and strategic partner, from due diligence to execution to integration
  • Protect your talent with proven ways to source, develop and disperse talent 

Who Should Attend 

This conference is designed exclusively for Vice Presidents, Directors and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

Also of interest to Chief Human Resource Officers, Chief Administration Officers, CFOs and COOs. 

Three Things to Do Now 

1. Register

Register now to reserve your seat.

2. Save the Date

Block off your calendar for the following date - October 12-13, 2017 at the New York Marriott East Side in NYC. 

You might also be interested in our Robotic Process Automation (RPA) Seminar for Shared Services October 11, 2017 at The Conference Board. 

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

CPE logo

Earn up to 11 CPE credits
Management Advisory Services
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

This program has been approved for 8.25 PDCs.

The Conference Board is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.


This program has been approved for 8.5 ( Business) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.


Samir Bagri, Director, Global Business Services, Delphi Automotive

Sam Barani, Head, Global Shared Services, Salesforce

Bob Carroll, Vice President, Partner and Foundational Services, Global Sales Operations, Hewlett Packard Enterprise

Lee Coulter, Chief Executive Officer, Ascension Ministry Service Center

Jay Desai, Senior Director, Outsourcing COE, AbbVie Inc.

Rebecca Durkee, Senior Director Strategy and Portfolio Mgmt, Global Business Services & Enterprise Tech, Walmart

Phyllis Gallay, Site Director, North America Shared Service Center, BD

Susan Halliday, Vice President, Shared Services, Walgreens

Ed J. Hansen, Partner, Morgan, Lewis & Bockius

Debra Hoge, Global Director, Real Estate & Support Operations, Global Business Services, General Motors Company

Mark Hutson, Director, Global Business Services Technology and Innovation, Discovery Communications

Steven Jo, Head of Procurement, Silicon Valley Bank

Bethmara Kessler, Senior Vice President, Integrated Global Services, Campbell Soup Co.

Deborah Kops, Principal, Sourcing Change

Hiren Kotak, Managing Consultant, Automation Advisory, Strategy & Transformation, DOX, Wipro Technologies

Erin O'Farrell Lambert, Global Head of Sourcing, Bloomberg Global Data Bloomberg, Bloomberg

Rich Maddi, Vice President, Global Shared Services, WeWork

Margaret Magner, Assistant Vice President, Change Management, HR Shared Services, MetLife

Derek Rahman, Managing Director, Enterprise Transformation, Marsh & McLennan Companies

Janet Ramey, Senior Vice President, Employee Services, Cisco

Aprajita Rathore, Principle, Strategy & Operations, Deloitte Consulting

Edward Skowronski, Vice President, Global Services Strategy and Operations, Johnson & Johnson

Will Swanson, Vice President, HR Services, North America, Global Human Resources, Schneider Electric

Stephanie Thomas, Head, Business Financial Shared Services Americas and Global Process Design, Bristol-Myers Squibb

Remzi Ural, Senior Manager, Deloitte Consulting

Tammy Weinbaum, Executive Vice President, Global Business Services, American Express

Jean White, Principal, Deloitte Consulting

Christopher Wood, Vice President, Transformation Corporate Business Services, FedEx Corporation

Lead Sponsor
Deloitte - Global Business & Shared Services 2017