11 October, 2017  — Pre-Conference Seminar: Robotic Process Automation (RPA) for Shared Services Seminar
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12 - 13 October, 2017  — The 21st Annual Global Business and Shared Services Conference
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12 - 13 October, 2017

Challenges You May be Facing

How is Global Business Services (GBS) defined and understood within your organization?  Do you feel that you struggle with the difference between perception and reality in regards to the results that you deliver to your organization? 

In today’s complex world shared services and GBS continues to be one of the most proven ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency and deliver continuous improvement but the structure, definitions and ways to capture value differ from one organization to the next. In an environment challenged by evolving skill sets, feverish pace of technology, and complexities of globalization leading organizations are asking themselves “what’s next?” and are struggling to further optimize and cultivate additional value from their platforms to determine the best path for their specific organization.

About the Conference

Entering its 21st year, the Global Business and Shared Services Conference provides a forum for you to learn from peer organizations at all stages of the shared services and Global Business Services maturity spectrum. Moving beyond simply defining GBS, you will hear real-life stories and practical examples from leading companies who have leveraged their platform to drive collaboration and internal alignment resulting in improved efficiency, effectiveness and capture every opportunity for incremental value and growth. Designed for maximize dialogue, this conference includes plenary and targeted working sessions to dive deep into the issues most impacting executives at any level of maturity. 

The Benefits to You

  • Gain support from the entire organization with proven change management and engagement techniques that elicit new behaviors
  • Drive new, enterprise-wide value through digital transformation
  • Increase the position of your organization as a value/growth enabler and strategic partner, from due diligence to execution to integration
  • Protect your talent with proven ways to source, develop and disperse talent 

Who Should Attend 

This conference is designed exclusively for Vice Presidents, Directors and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

Also of interest to Chief Human Resource Officers, Chief Administration Officers, CFOs and COOs. 

Three Things to Do Now 

1. Register

Register now to reserve your seat.

2. Save the Date

Block off your calendar for the following date - October 12-13, 2017 at the New York Marriott East Side in NYC. 

You might also be interested in our Robotic Process Automation (RPA) Seminar for Shared Services October 11, 2017 at The Conference Board. 

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

Register for Conference
Lead Sponsor
Deloitte - Global Business & Shared Services 2017
11 October, 2017

Seminar Location: 
The Conference Board
845 3rd Ave, New York, NY 10022
Meeting Room: Eurasia

Robotic Process Automation (RPA) is a game-changing technology that presents an opportunity to change, adapt and achieve meaningful results.  Do you have what is needed to embark on the RPA journey?

About the Seminar

This one-day event is filled with case studies, best practices and lessons learned from organizations who have implemented RPA transformations.  Leaders from these organizations will discuss what has worked for them, what didn’t, how it is going, and what they wish they knew before they started.  Be prepared to get an inside glimpse on how these organizations answered these questions, and identify what is needed for your successful RPA journey. 

Confirmed Speakers include:

  • Rahul Dhareshwar, Director, US Card Digital Transformation, Capital One Bank
  • Ed Hansen, Partner, Morgan, Lewis & Bockius
  • Adrienne Hill, Vice President, Automation COE, American Express
  • Hiren Kotak, Vice President, Robotics Process Automation and Machine Learning, Capital One Bank
  • Todd Oulton, Vice President, Financial Integrity Initiatives, American Express
  • Gina Schaefer, Managing Director, Deloitte Consulting

You will:

  • Explore which processes are the best candidates for automation
  • Understand how humans and robots can effectively work together to address the needs of the organization
  • Understand the real cost of RPA implementation as compared to the potential benefits to the organization
  • Overcome the common roadblocks and concerns through an effective communication and engagement strategy

Who Should Attend 

This conference is designed exclusively for Vice Presidents, Directors and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting 

Also of interest to Chief Human Resource Officers, Chief Administration Officers, CFOs and COOs. 

Three Things to Do Now  

1. Download the Agenda

To learn more about sessions and speakers, download the latest agenda. 

2. Register 

Register early to reserve a spot. 

You might also be interested in our Global Business and Shared Services Seminar October 12-13, 2017 at the New York Marriott East Side in NYC.

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

Speakers

Scheduled Speakers 11 October, 2017
  • Rahul Dhareshwar, Director, US Card Digital Transformation, Capital One Bank
  • Adrienne Hill, Vice President, Automation COE, American Express
  • Hiren Kotak, Vice President, Robotics Process Automation and Machine Learning, Capital One Bank
  • Todd Oulton, Vice President, Financial Integrity Initiatives, American Express
  • Gina Schaefer, Managing Director, Deloitte Consulting
12 - 13 October, 2017

Challenges You May be Facing

How is Global Business Services (GBS) defined and understood within your organization?  Do you feel that you struggle with the difference between perception and reality in regards to the results that you deliver to your organization? 

In today’s complex world shared services and GBS continues to be one of the most proven ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency and deliver continuous improvement but the structure, definitions and ways to capture value differ from one organization to the next. In an environment challenged by evolving skill sets, feverish pace of technology, and complexities of globalization leading organizations are asking themselves “what’s next?” and are struggling to further optimize and cultivate additional value from their platforms to determine the best path for their specific organization.

About the Conference

Entering its 21st year, the Global Business and Shared Services Conference provides a forum for you to learn from peer organizations at all stages of the shared services and Global Business Services maturity spectrum. Moving beyond simply defining GBS, you will hear real-life stories and practical examples from leading companies who have leveraged their platform to drive collaboration and internal alignment resulting in improved efficiency, effectiveness and capture every opportunity for incremental value and growth. Designed for maximize dialogue, this conference includes plenary and targeted working sessions to dive deep into the issues most impacting executives at any level of maturity. 

The Benefits to You

  • Gain support from the entire organization with proven change management and engagement techniques that elicit new behaviors
  • Drive new, enterprise-wide value through digital transformation
  • Increase the position of your organization as a value/growth enabler and strategic partner, from due diligence to execution to integration
  • Protect your talent with proven ways to source, develop and disperse talent 

Who Should Attend 

This conference is designed exclusively for Vice Presidents, Directors and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

Also of interest to Chief Human Resource Officers, Chief Administration Officers, CFOs and COOs. 

Three Things to Do Now 

1. Register

Register now to reserve your seat.

2. Save the Date

Block off your calendar for the following date - October 12-13, 2017 at the New York Marriott East Side in NYC. 

You might also be interested in our Robotic Process Automation (RPA) Seminar for Shared Services October 11, 2017 at The Conference Board. 

3. Get Involved! 

If you would like to get involved in this year’s conference, please contact us.

Scheduled Speakers 12 - 13 October, 2017

Scheduled Speakers 12 - 13 October, 2017
  • Samir Bagri, Director, Global Business Services, Delphi
  • Sam Barani, Head, Global Shared Services, Salesforce
  • Bob Carroll, Vice President, Partner & Foundational Services, Global Sales Operations, Hewlett Packard Enterprise
  • Lee Coulter, Chief Executive Officer, Ascension Ministry Service Center 
  • Jay Desai, Senior Director, Outsourcing COE, AbbVie
  • Rebecca Durkee, Senior Director Strategy and Portfolio Management, Global Business Services & Enterprise Tech, Walmart
  • Phyllis Gallay, Site Director, North America Shared Service Center, BD
  • Susan Halliday, Vice President, Shared Services, Walgreens
  • Ed Hansen, Partner, Morgan, Lewis & Bockius
  • Debra H. Hoge, Global Director, Real Estate & Support Operations, Global Business Services, General Motors Company
  • Mark Hutson, Director, Global Business Services Technology and Innovation, Discovery Communications
  • Steven Jo, Head of Procurement, Silicon Valley Bank
  • Bethmara Kessler, Senior Vice President, Integrated Global Services, Campbell Soup Company
  • Deborah Kops, Senior Advisor, The Conference Board, Principal, Sourcing Change
  • Hiren Kotak, Vice President, Robotics Process Automation and Machine Learning, Capital One Bank
  • Erin O'Farrell Lambert, Global Head of Sourcing, Bloomberg Global Data, Bloomberg
  • Rich Maddi, Vice President, Global Shared Services, WeWork 
  • Margaret Magner, Assistant Vice President, Change Management, HR Shared Services, MetLife
  • Gareth Morgan, Senior Vice President, Transformation, Enabling Functions, Pearson
  • Derek Rahman, Managing Director, Enterprise Transformation, Marsh & McLennan Companies 
  • Janet Ramey, Senior Vice President, Employee Services, Cisco
  • Aprajita Rathore, Principal, Strategy & Operations, Deloitte Consulting
  • Edward Skowronski, Vice President, Global Services Strategy and Operations, Johnson & Johnson
  • Ben Stiller, Principal, Deloitte Consulting
  • Will Swanson, Vice President, HR Services, North America, Global Human Resources, Schneider Electric
  • Stephanie Thomas, Head, Business Financial Shared Services Americas and Global Process Design, Bristol-Myers Squibb
  • Tammy Weinbaum, Executive Vice President, Global Business Services, American Express
  • Jean White, Principal, Deloitte Consulting
  • Christopher Wood, Vice President, Transformation Corporate Business Services, FedEx Services   
Lead Sponsor
Deloitte - Global Business & Shared Services 2017