21 October, 2015  — Pre-Conference Seminar: Building Blocks to Business Services Optimization
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22 - 23 October, 2015  — 19th Annual Global Business and Shared Services Conference
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22 - 23 October, 2015

How does your organization define Global Business Services (GBS)? GBS and Shared Services continues to be one of the best ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency, and deliver continuous improvement. But ways to create value from these endeavors differ among organizations. As leading organizations are asking themselves “what’s next?” many are struggling to further optimize and cultivate additional value from their platforms and determine the best path for their specific organization.

Share and compare what your company is doing with experts and practitioners at The Conference Board annual Global Business and Shared Services Conference. This longstanding event goes beyond simply defining shared services and GBS to present multiple perspectives from those at all stages of the shared services and GBS maturity spectrum.  Participants will hear real-life stories and practical examples from leading companies who have leveraged their platform to deliver step changing value creations to the business in a long-term and sustainable way, with a particular emphasis on navigating the continuous behavioral, cultural, and engagement issues that can derail any progress. Designed to maximize dialogue, the conference will include plenary and targeted working sessions on such issues as:

  • Emerging trends and capabilities in the shared services and Global Business Services  that create top-line growth and bottom-line savings
  • Change management and stakeholder engagement principles to motivate and enable new and constructive behaviors
  • Methods for determining if GBS is right for your organization or if you need to find additional avenues to optimize your current shared services and outsourcing structure
  • Value proposition of GBS and the determining criteria to make the move to a GBS platform
  • Spotlight session on Robotics Process Automation-latest craze or game changer for the industry?

You can also discover more about the benefits of attending this event in this one-minute highlight video

The conference is intended for executives who approve of and are actively involved in their organization’s shared services and global business services ventures, including professionals in:

  • Business Strategy
  • Human Resources
  • IT
  • Procurement
  • Finance 
CPE logo Earn up to 12 CPE credits
Business Management and Organization
Requirements : Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

 

Get involved!

We are still working on the agenda.

If you’re interested in a speaking role, please contact Casey Greenzweig at casey.greenzweig@conferenceboard.org

For sponsorship opportunities, please contact michael.felden@conferenceboard.org.

Lead Sponsor
Deloitte Services LP
Sponsored By
Genpact International
AGENDA
22 - 23 OCTOBER, 2015
21 October, 2015

Workshop A 9:00-12:00 Fundamentals of Moving from Concept to Delivery in Shared Services

Every organization has a different business culture and may implement or develop its shared services model (SSO) differently. However, throughout the process there are proven steps that need to be taken to build a solution that fits your company and enables you to create a scalable platform to support future business growth.

During this session:

  • Separate myth from fact, and explore the differences between an SSO and a centralized service model
  • Take a holistic view of your operation to determine which operations can and should be brought into the SSO
  • Create a roadmap for developing and executing the SSO strategy and the appropriate operating model, one that will respond to changes in business needs over time
  • Develop a compelling business case with clearly defined goals to ensure that all stakeholders are engaged and understand the value proposition

12:00-1:00 Lunch

Workshop B 1:00-4:00 Embracing Change and Fueling Employee Engagement to Drive Superior Business Results

Change is a constant. It must be considered in all operations, especially in shared services. Regardless where your organization is on the maturity spectrum of shared services, your ability to manage change as part of day-to-day operations is crucial to ensure the cultural transformation needed for your program’s execution and growth.

During this workshop:

  • Demystify proven change management and employee engagement techniques to overcome ingrained cultural resistance to SSO initiatives
  • Learn how to drive sustainable change throughout the organization through communication, learning, and reinforcement
  • Get techniques for managing cultural changes while keeping employees engaged and motivated
  • Find out how to create an effective communication strategy from the start to ensure support throughout the journey and leverage future expansion opportunities
CPE logo Earn up to 6.5 CPE credits
Business Management and Organization

Requirements : Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None
22 - 23 October, 2015

How does your organization define Global Business Services (GBS)? GBS and Shared Services continues to be one of the best ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency, and deliver continuous improvement. But ways to create value from these endeavors differ among organizations. As leading organizations are asking themselves “what’s next?” many are struggling to further optimize and cultivate additional value from their platforms and determine the best path for their specific organization.

Share and compare what your company is doing with experts and practitioners at The Conference Board annual Global Business and Shared Services Conference. This longstanding event goes beyond simply defining shared services and GBS to present multiple perspectives from those at all stages of the shared services and GBS maturity spectrum.  Participants will hear real-life stories and practical examples from leading companies who have leveraged their platform to deliver step changing value creations to the business in a long-term and sustainable way, with a particular emphasis on navigating the continuous behavioral, cultural, and engagement issues that can derail any progress. Designed to maximize dialogue, the conference will include plenary and targeted working sessions on such issues as:

  • Emerging trends and capabilities in the shared services and Global Business Services  that create top-line growth and bottom-line savings
  • Change management and stakeholder engagement principles to motivate and enable new and constructive behaviors
  • Methods for determining if GBS is right for your organization or if you need to find additional avenues to optimize your current shared services and outsourcing structure
  • Value proposition of GBS and the determining criteria to make the move to a GBS platform
  • Spotlight session on Robotics Process Automation-latest craze or game changer for the industry?

You can also discover more about the benefits of attending this event in this one-minute highlight video

The conference is intended for executives who approve of and are actively involved in their organization’s shared services and global business services ventures, including professionals in:

  • Business Strategy
  • Human Resources
  • IT
  • Procurement
  • Finance 
CPE logo Earn up to 12 CPE credits
Business Management and Organization
Requirements : Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

 

Get involved!

We are still working on the agenda.

If you’re interested in a speaking role, please contact Casey Greenzweig at casey.greenzweig@conferenceboard.org

For sponsorship opportunities, please contact michael.felden@conferenceboard.org.

Scheduled Speakers 22 - 23 October, 2015

Scheduled Speakers 22 - 23 October, 2015
  • Bill Price, Author, Your Customer Rules! Delivering the Me2B Experiences That Today's Customers Demand
  • Jay Desai, Senior Director, Enterprise Outsourcing Strategies, AbbVie Inc.
  • Matthew Noe, Regional Shared Services Manager- Latin America, Caterpillar Inc.
  • Joyce E. Wells, Senior Vice President,General Services, Citi Shared Services, Citi
  • Bene Werle, Vice President, Global Business Services, Cisco Systems
  • Richard Sarkissian, Principal, Deloitte Consulting LLP
  • Jean White, Principal, Deloitte Consulting LLP
  • Cindy Gallagher, Senior Vice President, Global Controller, Discovery Communications
  • Christina Crowley, Vice President Global Business Services, EMC
  • Diana Tremblay, Vice President Global Business Services, General Motors
  • Shantanu Ghosh, Senior Vice President and Business Leader – CFO and Transformation Services, Genpact
  • Rita S. Brunk, Senior Director, GBS Americas Operations, HP
  • Jeff Kemmerer, Vice President Global Shared Services, The Hershey Company
  • Deborah Vander Bogart, Vice President, Finance-Global Business Services, Levi Strauss & Co.
  • Ian Herbert, Deputy Director, Centre for Global Sourcing and Services; Senior Lecturer in Accounting and Financial Management, Loughborough University
  • Derek Rahman, Managing Director, HR Shared Services and Transformation, Marsh & McLennan Companies, Inc.
  • Sharon Mirabelle, Vice President, Shared Services, McCormick & Co. Inc.
  • Karen E. Francks, SPHR Manager, HR Services & Disbursements, Pepco Holdings, In
  • Kris Wadia, President, Global Delivery Network, Quintiles
  • Scott Singer, Head of Global Business Services, Managing Director – Singapore, Rio Tinto
  • Deborah Kops, Senior Advisor, The Conference Board
  • Michel De Zeeuw, Program Director, Global Business Services Council, The Conference Board
  • Ataman Ozyildirim, Director, Business Cycles and Growth Research, The Conference Board
  • Robin Stout, HR Strategy Consultant, Tyco
  • Allen Sample, Director of Administrative Operations, Program Support Center, U.S. Department of Health and Human Services
  • Susan Halliday, Divisional Vice President, Accounting Shared Services Excellence Team, Walgreens
Lead Sponsor
Deloitte Services LP
Sponsored By
Genpact International