19th Annual Global Business and Shared Services Conference

Attend the Global Business and Shared Services conference to learn from peer organizations across the shared services and global business services maturity spectrum to deliver step-changing value creations to business in a long-term sustainable way.
OCTOBER 22 - 23, 2015 | | NEW YORK, NEW YORK

October 22 - 23, 2015

How does your organization define Global Business Services (GBS)? GBS and Shared Services continues to be one of the best ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency, and deliver continuous improvement. But ways to create value from these endeavors differ among organizations. As leading organizations are asking themselves “what’s next?” many are struggling to further optimize and cultivate additional value from their platforms and determine the best path for their specific organization.

Share and compare what your company is doing with experts and practitioners at The Conference Board annual Global Business and Shared Services Conference. This longstanding event goes beyond simply defining shared services and GBS to present multiple perspectives from those at all stages of the shared services and GBS maturity spectrum.  Participants will hear real-life stories and practical examples from leading companies who have leveraged their platform to deliver step changing value creations to the business in a long-term and sustainable way, with a particular emphasis on navigating the continuous behavioral, cultural, and engagement issues that can derail any progress. Designed to maximize dialogue, the conference will include plenary and targeted working sessions on such issues as:

  • Emerging trends and capabilities in the shared services and Global Business Services  that create top-line growth and bottom-line savings
  • Change management and stakeholder engagement principles to motivate and enable new and constructive behaviors
  • Methods for determining if GBS is right for your organization or if you need to find additional avenues to optimize your current shared services and outsourcing structure
  • Value proposition of GBS and the determining criteria to make the move to a GBS platform
  • Spotlight session on Robotics Process Automation-latest craze or game changer for the industry?

You can also discover more about the benefits of attending this event in this one-minute highlight video

The conference is intended for executives who approve of and are actively involved in their organization’s shared services and global business services ventures, including professionals in:

  • Business Strategy
  • Human Resources
  • IT
  • Procurement
  • Finance 
CPE logo Earn up to 12 CPE credits
Business Management and Organization
Requirements : Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

 

Get involved!

We are still working on the agenda.

If you’re interested in a speaking role, please contact Casey Greenzweig at casey.greenzweig@conferenceboard.org

For sponsorship opportunities, please contact michael.felden@conferenceboard.org.

LOCATION

Westin New York at Times Square
270 West 43rd Street
New York, NY 10036
Tel 212 201 2700
Official Website: www.westinny.com

LEAD SPONSOR
Deloitte Services LP
SPONSORED BY
Genpact International
AGENDA
OCTOBER 22 - 23, 2015

October 21, 2015

Workshop A 9:00-12:00 Fundamentals of Moving from Concept to Delivery in Shared Services

Every organization has a different business culture and may implement or develop its shared services model (SSO) differently. However, throughout the process there are proven steps that need to be taken to build a solution that fits your company and enables you to create a scalable platform to support future business growth.

During this session:

  • Separate myth from fact, and explore the differences between an SSO and a centralized service model
  • Take a holistic view of your operation to determine which operations can and should be brought into the SSO
  • Create a roadmap for developing and executing the SSO strategy and the appropriate operating model, one that will respond to changes in business needs over time
  • Develop a compelling business case with clearly defined goals to ensure that all stakeholders are engaged and understand the value proposition

12:00-1:00 Lunch

Workshop B 1:00-4:00 Embracing Change and Fueling Employee Engagement to Drive Superior Business Results

Change is a constant. It must be considered in all operations, especially in shared services. Regardless where your organization is on the maturity spectrum of shared services, your ability to manage change as part of day-to-day operations is crucial to ensure the cultural transformation needed for your program’s execution and growth.

During this workshop:

  • Demystify proven change management and employee engagement techniques to overcome ingrained cultural resistance to SSO initiatives
  • Learn how to drive sustainable change throughout the organization through communication, learning, and reinforcement
  • Get techniques for managing cultural changes while keeping employees engaged and motivated
  • Find out how to create an effective communication strategy from the start to ensure support throughout the journey and leverage future expansion opportunities
CPE logo Earn up to 6.5 CPE credits
Business Management and Organization

Requirements : Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None
October 22 - 23, 2015

How does your organization define Global Business Services (GBS)? GBS and Shared Services continues to be one of the best ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency, and deliver continuous improvement. But ways to create value from these endeavors differ among organizations. As leading organizations are asking themselves “what’s next?” many are struggling to further optimize and cultivate additional value from their platforms and determine the best path for their specific organization.

Share and compare what your company is doing with experts and practitioners at The Conference Board annual Global Business and Shared Services Conference. This longstanding event goes beyond simply defining shared services and GBS to present multiple perspectives from those at all stages of the shared services and GBS maturity spectrum.  Participants will hear real-life stories and practical examples from leading companies who have leveraged their platform to deliver step changing value creations to the business in a long-term and sustainable way, with a particular emphasis on navigating the continuous behavioral, cultural, and engagement issues that can derail any progress. Designed to maximize dialogue, the conference will include plenary and targeted working sessions on such issues as:

  • Emerging trends and capabilities in the shared services and Global Business Services  that create top-line growth and bottom-line savings
  • Change management and stakeholder engagement principles to motivate and enable new and constructive behaviors
  • Methods for determining if GBS is right for your organization or if you need to find additional avenues to optimize your current shared services and outsourcing structure
  • Value proposition of GBS and the determining criteria to make the move to a GBS platform
  • Spotlight session on Robotics Process Automation-latest craze or game changer for the industry?

You can also discover more about the benefits of attending this event in this one-minute highlight video

The conference is intended for executives who approve of and are actively involved in their organization’s shared services and global business services ventures, including professionals in:

  • Business Strategy
  • Human Resources
  • IT
  • Procurement
  • Finance 
CPE logo Earn up to 12 CPE credits
Business Management and Organization
Requirements : Attendees must sign-in each day for full credit. Delivery Method: Group-Live, Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

 

Get involved!

We are still working on the agenda.

If you’re interested in a speaking role, please contact Casey Greenzweig at casey.greenzweig@conferenceboard.org

For sponsorship opportunities, please contact michael.felden@conferenceboard.org.

Susan Halliday, Vice President, Shared Services, Walgreens

Ataman Ozyildirim, Director, Business Cycle and Growth, The Conference Board, Inc.

Bill Price, Partner,

Jay Desai, Senior Director, Outsourcing COE, AbbVie Inc.

Lev Lesokhin, EVP, Business Technology, CAST Software

Sharon Mirabelle, Vice President, Shared Services, McCormick & Co., Inc.

Jeffrey Kemmerer, Senior Principal Consultant, The Clearing

Michel de Zeeuw, Council Director, Shared Services Council, The Conference Board Europe

Christina Crowley, Vice President, Global Business Services, Dell Technologies Inc.

Alex Chen, Managing Director, Global Delivery Model Services, PricewaterhouseCoopers LLP

Bene Werle, VP, Global Partner Organization, Cisco Systems

Scott Singer, Head of Global Business Services, Rio Tinto plc

Richard Sarkissian, Principal, Deloitte Consulting LLP

Ian Herbert, Senior Lecturer in Accounting and Financial Management, Director of Singapore Programmes, Loughborough University

Rita S. Brunk, Business Transformation Lead, Genfour

Derek Rahman, Managing Director Enterprise Transformation, Marsh & McLennan

Jay Flanagan, Senior Director of Business Strategy, EMC Corporation

Danielle Lesko, Director, Deloitte Consulting

Joyce Wells, Re-engineering Lead, Citibank

Diana Tremblay, Vice President, Global Business Services, General Motors Company

Kris Wadia, President, Global Delivery Network, Quintiles EDLS Division

Deborah Vander Bogart, Vice President, Global Shared Services, Levi Strauss & Co.

Jean White, Principal, Deloitte Consulting

Francine McDermott, HR Transformation and HR Shared Services, Marsh & McLennan Companies

Allen Sample, Acting Director, Program Support Center, U.S. Department of Health and Human Services

Lars Rasmussen, VP Carlsberg Shared Services, Carlsberg Shared Services

Deborah Kops, Senior Advisor, Principal, The Conference Board

Shantanu Ghosh, Senior Vice President, Finance and Accounting Practice, Genpact International

Lead Sponsor
Deloitte Services LP
Sponsored By
Genpact International