08 October, 2014  — Pre-Conference Seminar: Service Delivery Optimization through Strategy Realization and Cultural Transformation
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09 - 10 October, 2014  — 18th Annual Global Business Services Conference
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Download the full agenda.

08 October, 2014

Workshop A: Embracing Change and Fueling Employee Engagement to Drive Superior Business Results

Robin Stout, Senior Director, Global Employee Serivces, McGraw Hill Financial

Demystify change management and employee engagement techniques by exploring the practical applications, tools, and latest practices. Included in the discussion:

  • What mechanisms are needed to drive both operational and strategic change?
  • Identifying and targeting key stakeholders who will cascade your message throughout the enterprise
  • “What’s in it for me?” mastering ongoing communication that is relevant and resonates with stakeholders and employees 

Workshop B: Benefits Realization in Shared Services

Paul Nicolaisen, Vice President Global Shared Services, Becton Dickinson (BD)
Rob Bradford, Global Director, Shared Services, Becton Dickinson (BD) 

Explore the concept of benefits realization within shared services in order for you to be able to create a culture of sustained support. Included in the discussion will be:

  • Effective communication strategies to ensure continued support throughout your journey and help leverage future expansion opportunities
  • Create a working tool for strategic planning, organizational assessment and clear/consistent messaging to ensure continued support of your initiatives
  • Uncover effective ways to provide and communicate meaningful operational and customer measures leading to a culture of continuous improvement

For more information Download the full agenda 

Register by August 22nd and SAVE $200!

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