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2014 HR Operations: Technology and Transformation Conference

Leaders from Google, Microsoft, and Intuit discuss their HR transformations. Topics include employee analytics/insight and linkage to global service delivery models, HR operations, and delivering on talent management strategy.


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New York Marriott East Side
525 Lexington Avenue at 49th Street
New York, NY 10017
Tel 212-755-4000
Official Website:

MAY 08 - 09, 2014

May 08 - 09, 2014

Global service delivery and strategy execution are dictating the re-evaluation of HR in the enterprise.  With an understanding that people are a business’ greatest asset and to address the talent agenda overall HR is transforming on all sides. Technology and global sourcing have delivered performance and cost control, but to further advance a renewed examination of the architecture of HR is underway or under consideration at most leading companies.

HR Operations Leaders from Facebook, Microsoft, Nike and others examine the evolution of their HR transformations. Areas of focus include Employee Analytics/Insight and linkage to Global Service Delivery Models, HR Operations delivering on Talent Management strategy.

Join us for two high level days as HR Operations Leaders examine:

  • HR Transformation in Post-Merger Integration (MetLife)
  • Post-transformation Operations (Coca-Cola)
  • Leveraging Analytics (Goldman, Sachs & Co.)
  • Why Service Delivery Models means Experience Delivery (Microsoft)
  • Competing on Service Level (Facebook)

Who should attend:
HR Operations – Leader, VP, Director, Managing Director, Executive Director, SVP
HR Information Systems (HRIS) – Director, Senior Director, VP, CIO –
Shared Services Leaders - VP, Director, Managing Director, Executive Director
Outsourcing Leaders – VP, Director
Sourcing – VP, Director
HR Generalist and Business Partner : HRIS/ Communications/ Talent Management/ Compensation

Day One: Conference

Thursday, May 8, 2014

Registration and continental breakfast: 8 – 9:00 am
Welcome and introduction: 9:00 – 9:15 am

General session A: 9:15 – 10:15 am
Awesome Product Leadership in HR Operations
Michael McCreary leads HR Services; he will share Intuit's esxperience applying their signature Awesome Product Leadership into practice in their own HR strategy.

Michael McCreary, HR Services Leader, Intuit

General session B: 10:15 – 11:00 am
HR Operations: The Employee Linkage
HR at Microsoft operates in one of the most competitive labor markets in the world and strives to go beyond delivery of services and processes alone; they utilize leading technologies to deliver impactful experiences which achieve engagement and effectiveness.

Tim Stephens, General Manager of Global HR , Microsoft Corporation

Networking break: 11:00 – 11:15 am

General session C: 11:15 am – 12:15 pm
HR Delivering Increased Value in a Dynamic Organization
HR Services can be delivered creatively and effectively with fresh approaches to team leadership, operational management and customer service.
Key leadership strategies include a collaborative leadership model, a robust operational management process and strong partnerships with key stakeholders.

• Results earn credibility and a seat at the decision-making table. Define the right success measures, drive continuous improvement and tell your story creatively.
• Customer satisfaction is the ultimate success measure. Start by defining and aligning around who your customer is, understand their needs and tailor services
to meet unique needs.

Teri Jensen-Freeman (Teri), Senior Director Global HR Operations, Nike, Inc.

Networking luncheon : 12:15 – 1:15 pm

General session D: 1:15 – 2:00 pm
“White Glove” Employee Experience at Scale
Facebook utilizes “Groups”, a platform designed to enable collaboration and
messaging to specific co-workers and teammates, to drive employee experience
and engagement. In this presentation, Facebook will provide an overview of how
it maximizes shared services effectiveness and delivers a “white glove” employee
experience. The session will cover:
• Managing the delicate balance between “white glove” service and employee
• A demonstration of some common Facebook Groups structures to segment
discussions and maximize effectiveness
• A discussion on the practicality of groups for project teams or annual processes
• Measuring the pros/cons of “Groups” within shared services

Y. Vijay Rao, Head of People Operations, Facebook

General session E: 2:00 – 3:00 pm
Post-Transformation HR Service Delivery: Driving Employee Experience
The Coca-Cola Company is four years into its post-transformation journey in Human Resources. Today, the focus for the People Function is on creating an outstanding employee experience for the Company’s knowledge-enabled workforce. That goal provides the People Function with a strong reputational base to drive its strategy of Right Talent, Right Leaders, Right Capabilities and Right Workplace Culture across the more than 200 countries in which The Coca-Cola Company operates.

Patrick van Hoegaerden, Director, GBS HR Operations, Coca-Cola Company

Networking break: 3:00 – 3:30 pm

General session F: 3:30 – 4:30 pm
Lessons Learned from Building a People Analytics Function

Goldman Sachs has spent the last year developing an internal People Analytics function with two primary goals in mind: 1) Enable the firm to make more informed people decisions and 2) provide faster, more accurate reporting and better advice to our businesses. So far on the journey, we learned a lot about our data, our people and what it takes to build an organization focused on “big data for HR.”

Tom Osmond, Managing Director, Global Head of HCM Solutions, Goldman, Sachs & Co.

Genenral session G: 4:30-5:00 pm
Strategies to Unify the HR Data Stream in GLobal HR Operations

Coach, the global leader retailer, will share important lessons learned in enabling a lean HR organization. Specifically, the session will feature Coach's initiative to improve efficient access, sharing and protection of global HR information. The discussion wil highlight the sourcing and use of Cloud based technologies to create integrated electronic employee records from multiple sources including paper, a variety of systems, data formats, languages while incorporating local laws and corporate compliance policies.

Alyssa Dver, Executive Strategy Partner, Global HR Info Mgmt, PeopleDoc 
Kristin Deegan, Director, Corporate Applications, Coach, Inc.  

Closing remarks: 5:00-5:10 pm
Networking reception: 5:10 – 6:20 pm

Day Two: Conference

Friday, May 9, 2014

Continental breakfast 8:00 – 8:45 am
Opening remarks 8:45 – 9:00 am

General session H: 9:00 – 10:00 am
Global HR Transformation and Post-Merger Integration
MetLife started an HR Transformation starting in 2011 with the acquisition of Alico;
a strategy which substantially increased the organization’s size, global footprint and overall complexity. The presenter shares perspectives and specific issues including global enterprise software roll out, governance issues in a highly regulated industry and communication and change management challenges in a global landscape.

James P. Dwyer, VP Global HRIS & Architecture, MetLife

General session I: 10:00 – 10:30 am
HR Operations Leaders – panel discussion
Discussion topics include:
• To Go SaaS or Go Enterprise
• Risk in the HR Suite

Robert Bleimeister, Vice President, Global HR Operations and Systems
American International Group, Inc.
James P. Dwyer, VP Global HRIS & Architecture, MetLife

Networking break: 10:30 – 11:00 am

General session J: 11:00 – 11:30 am
Everything you Ever wanted to Know about Talent Acquisition
Talent acquisition is a major strategic objective at most leading organizations and a priority for HR Operations leaders looking to impact strategy execution at their firms. UPS uses home grown systems and the talent acquisition leader will shares insights and provides highly actionable advice on the five most impactful things you need to know about talent acquisition and the ten things you need to do on Monday morning.

Lytana Kids, VP, Global Workforce Planning, UPS

General session K: 11:30 am – noon
Systems Selection and the Business Case in HR Operations
Ryder has recently embarked on their HR Transformation Journey and they face the complex issues that most firms uncover in the process. We will cover interactively through Q&A the communication and executive sponsorship strategy and the nuts and bolts of system vetting while considering:
• Compliance
• Governance and risk
• Exempt, non-exempt and temporary workforces

Maria Ruiz, Group Dir., HR Operations, Ryder Systems Inc. 

For sponsorship opportunities, please contact Michael Felden at

May 07, 2014

Workforce analytics and the technology enabling a new level of insight into employee performance and experience. We will examine how to develop and implement a forward looking plan for building an analytics agenda while considering the change management issues that will dictate success.

Workforce data — metrics, surveys, forecasting, and predictive analytics to improve your organization’s return on investment. We will consider:

  • benchmarking
  • HR analytics/workforce intelligence
  • Predictive analytics
  • On-boarding
  • Engagement
  • Employee Experience

 The Pre-Conference Seminar will be hosted at The Conference Board on May, 7 2014

The Conference Board Conference Center
845 Third Avenue
(Between 51st and 52nd Streets)
3rd Floor
New York, NY 10022
Tel 212 339 0345
Official Website:

Robert Bleimeister, Vice President, Global HR Operations and Transformation, AIG

Kristin Deegan, Director, Corporate Applications , Coach, Inc.

Alyssa Dver, Executive Strategy Partner, VP US Marketing, PeopleDoc Inc.

James Dwyer, VP Enterprise HR Operations , MetLife, Inc.

Linette Falque, Director, People Data Management Operations, Microsoft Corporation

Teri Jensen Freeman, Senior Director Global HR Direct, Nike, Inc.

Maximiliano Just, Director, Global Business Services HR Operations, Latin America, The Coca-Cola Company

Lytana Kids, Vice President, HR Strategy and Shared Services, United Parcel Service

Michael McCreary, VP HR Services, Intuit

Thomas Osmond, Managing Director , Goldman Sachs & Co.

Y. Vijay Rao, Head of People Operations , Facebook, Inc.

Maria Ruiz, Group Director, HR Operations , Ryder System

Tim Stephens, General Manager, Global HR Operations , Microsoft Corporation

Michael Tindall, Vice President Human Resources,Strategy and Service Delivery, BD

Patrick van Hoegaerden, Director, GBS HR Operations, The Coca-Cola Company

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