Scheduled Speakers 27 - 28 March, 2014

  • Lior Arussy, CEO, Strativity
  • Dave Blair, Director of Customer Experience, Rockwell Automation
  • Don Bland, Director, Customer Care, FedEx Tech Connect, FedEx Corporation
  • John Carroll, Global Head of Clients, Ipsos Loyalty
  • Savio Chan, CEO, US China Partners
  • David Hsiao, Head of Software Quality, Ericsson
  • Sharon John, CEO, Build-A-Bear Workshop
  • Teresa Laraba, Senior Vice President Customers, Southwest Airlines
  • Gary Magenta, Senior Vice President, Root Inc.
  • Tom Mendoza, Vice Chairman, NetApp
  • James Merlino MD, Chief Experience Officer & Associate Chief of Staff, Cleveland Clinic
  • Chad Mitchell, Senior Director Digital Communication, Walmart
  • Wayne Peacock, Head of Member Experience, USAA
  • Kimberly Rath, President, Talent Plus
  • Robert Reiss, Program Director, The Conference Board
  • Eric C. Shepherd, President, Rolls-Royce Motor Cars N.A.
  • Marianne Scaffidi, Director of Learning and Development, Swarovski North America
  • Rob Skiefer, Director, Customer Loyalty, Zappos
  • Blair Skramstad, Director, Strategic Marketing, John Deere Financial
  • Paul Spiegelman, Founder and CEO, The Beryl Companies & Chief Culture Officer, Stericycle
  • Michael W. Weinstock, Group Vice President, M&T Bank
  • Trish Wheaton, Managing Partner Global New Business, Y&R Advertising
  • James Cerruti, Senior Partner Strategy, Brandlogic 
  • Stephen Schoffstall, Chief Marketing Officer, Legrand North America
  • Ginger Conlon, Editor-in-Chief, Direct Marketing News 


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