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The 2002 Strategic Outsourcing Conference

Conference will closely examine the critical issues and challenges involved in each phase of the outsourcing process. Includes an optional Offshore Outsourcing Seminar.
JUNE 26 - 27, 2002

June 26 - 27, 2002
  • Examining the Current State of Outsourcing and its Future Direction
  • Uncovering Hidden Forces to Maximize Business Value in Outsourcing
  • The Strategic Use of Business Process Outsourcing
  • Managing the Outsourcing Relationship to Create Value
  • Offshore Outsourcing: Still A Viable Option
  • Creating Profitable Service Level Agreements
  • Quantifying the Effectiveness of Your Outsourcing Relationship
  • Profits or Perils? The Bottom Line on Outsourcing
  • Structuring a Clear and Legally Sound Outsourcing Agreement
  • How the Right Outsourcing Partnership Can Turn Customer Interactions Into Revenue Opportunities
  • Restructuring an Unsuccessful Outsourcing Deal
  • Applying High-Value Outsourcing Strategies to your Business
LOCATION

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OUR MISSION

All proceeds support The Conference Board's not-for-profit mission.

SPONSORED BY
Spherion
PRESENTED WITH ASSISTANCE FROM
Booz Allen Hamilton
Outsourcing Center
Unisys
EXHIBITORS
Creditek
Echo Outsourcing
Syntel
JUNE 26 - 27, 2002

June 25, 2002
  • The impact of terrorism on offshore outsourcing
  • Offshore outsourcing alternatives
  • Nearshore outsourcing alternatives
  • Update on global offshore outsourcing capabilities
  • The impact of SEI-CMM and ISO 9001 initiatives on the customer
  • Case studies on legacy maintenance, e-Business and data warehousing projects
  • Analysis of the potential cost savings from outsourcing offshore
  • A methodology for outsourcing projects offshore
  • Risk management of offshore outsourced projects
  • Lessons learned and best practices

Speakers

Scheduled Speakers June 25, 2002

Marty McCaffrey
Global Outsourcing LLC

Marty Pine
Global Outsourcing LLC

Vishy – Srinivasan Viswanathan
Global Outsourcing LLC

June 26 - 27, 2002
  • Examining the Current State of Outsourcing and its Future Direction
  • Uncovering Hidden Forces to Maximize Business Value in Outsourcing
  • The Strategic Use of Business Process Outsourcing
  • Managing the Outsourcing Relationship to Create Value
  • Offshore Outsourcing: Still A Viable Option
  • Creating Profitable Service Level Agreements
  • Quantifying the Effectiveness of Your Outsourcing Relationship
  • Profits or Perils? The Bottom Line on Outsourcing
  • Structuring a Clear and Legally Sound Outsourcing Agreement
  • How the Right Outsourcing Partnership Can Turn Customer Interactions Into Revenue Opportunities
  • Restructuring an Unsuccessful Outsourcing Deal
  • Applying High-Value Outsourcing Strategies to your Business

Post-Conference Workshop:

Benchmarking Performance Before You Outsource


June 27, 2002

Tools and techniques to measure your organizational EQ (Effectiveness Quotient).

Sponsored by
Spherion
Presented with assistance from
Booz Allen Hamilton
Outsourcing Center
Unisys
Exhibitors
Creditek
Echo Outsourcing
Syntel

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