Customer Service Webcasts

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.


  • The Customer is Always Right

    02 October, 2017 11:00 AM ET [11:00] (New York), 03:00 PM UTC [15:00] | Creating a More Customer-Centered Workforce

    Using case examples from top organizations Quicken Loans and Intuit, discover methods for developing customer-centric teams and building an engaged workforce where employees lead themselves in delivering the ultimate customer experience. HRCI, SHRM, and CPE credit available.

  • Download PDF