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25 Truths about Customer Experience

Customer expectations are much higher today than they were five years ago, but there will always be a place in a crowded market for the companies—consumer facing or B2B—that have the best service. The best ways to keep customers happy are by creating memorable experiences, allowing employees to help customers as if they own the business, having happy employees, and creating a customer-first culture.

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Conference KeyNotes (11 pgs)
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