The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 
Using Analytics and Culture to Deliver Journeys That Customers Crave: Insights from The 2015 Customer Experience Conference

Companies that are known for top-notch customer service have cultures that base everything the company does around pleasing the customer. This begins with creating a map that outlines all the touch points on the customer’s journey, asking the right questions about those points to open doors for improvement, and operationalizing the journey with customer data.

This Conference KeyNotes includes unique ideas from participating companies on how they changed their culture to be more customer-centric, and how they not only turned problems into opportunities but cut costs and raised their customer satisfaction levels at the same time. Of course accomplishing all this can only be done if the employee is empowered to become part of this goal.

Pricing
Conference KeyNotes
Members: Sign in to see if this product is complimentary with your membership.
Non-members: Not available
(Email us to learn more about membership
)