Customer Service

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

*Term and description created by The Conference Board.

Highlights

25 Truths about Customer Experience: Insights from the 2017 Customer Experience Conference

June 2017

The best way to provide a great customer experience is to stay on top of evolving customer needs and view disruption as a new way to please customers.

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The Customer is Always Right

02 October, 2017

Using case examples from top organizations Quicken Loans and Intuit, discover methods for developing customer-centric teams and building an engaged workforce where employees lead themselves in delivering the ultimate customer experience. HRCI, SHRM, and CPE credit available.

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Products & Services

Publications

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Webcasts

  • Connected Spenders: The Digital Consumer of the Future

    14 February, 2017

    Learn more about a new group of consumers called Connected Spenders, who will account for nearly half of global consumption over the next decade and serve as a signpost for where global consumption is headed in the future. CPE credit available

  • The Customer is Always Right

    02 October, 2017

    Using case examples from top organizations Quicken Loans and Intuit, discover methods for developing customer-centric teams and building an engaged workforce where employees lead themselves in delivering the ultimate customer experience. HRCI, SHRM, and CPE credit available.

View more webcasts

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