Customer Service

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

*Term and description created by The Conference Board.

Highlights

25 Truths about Customer Experience: Insights from the 2017 Customer Experience Conference

June 2017

The best way to provide a great customer experience is to stay on top of evolving customer needs and view disruption as a new way to please customers.

View more publications

Introducing the Connected Spenders: The Digital Consumer of the Future

November 14, 2017

Join us for this webcast as our guest speaker explains which consumers will lead the way—and how to capture growth from them—in the modern, digital economy. CPE credit available

View more webcasts

Products & Services

Publications

View more publications

Webcasts

  • The Customer is Always Right

    October 02, 2017

    Using case examples from top organizations Quicken Loans and Intuit, discover methods for developing customer-centric teams and building an engaged workforce where employees lead themselves in delivering the ultimate customer experience. HRCI, SHRM, and CPE credit available.

  • Introducing the Connected Spenders: The Digital Consumer of the Future

    November 14, 2017

    Join us for this webcast as our guest speaker explains which consumers will lead the way—and how to capture growth from them—in the modern, digital economy. CPE credit available

View more webcasts

Download PDF